Field Retrieval Officer at Palmpay Limited (3 Openings)

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Field Retrieval Officer

Locations: Niger, Sokoto and Yobe
Employment Type: Contract

Responsibilities

• Conduct on-site visits to customers with overdue payments to collect outstanding installments.
• Communicate with customers to understand repayment difficulties and negotiate repayment arrangements.
• Verify customer information and update repayment status in the system promptly.
• Retrieve devices or collateral from defaulted customers when necessary, following company procedures.
• Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases.
• Report collection progress, field findings, and potential fraud cases to the supervisor regularly.
• Cooperate with risk control and customer service teams to improve repayment rates.
• Maintain professional conduct and protect the company’s image during all field operations.

Requirements

• Experience: Prior experience in loan collection, field recovery, or related financial services preferred.
• Highly communicative and persuasive, with strong negotiation skills.
• Resilient and result-driven, able to work under pressure and meet recovery targets.
• Good at conflict management and maintaining professionalism in difficult situations.
• Physically active and willing to work in the field, often covering different locations.
• Detail-oriented, ensuring proper documentation of customer interactions and recovery status.
• Ethical and compliant, operating strictly within approved recovery guidelines and procedures.

Salary
N80,000 monthly + N20,000 transport and commission.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online