Customer Care Manager at Dame Chops & Events

Dame Chops & Events is a professional catering and event management company dedicated to creating memorable experiences through quality food, excellent service, and well-coordinated events. We specialize in indoor and outdoor catering, event planning, food trays, small chops, corporate events, birthdays, weddings, and special celebrations.

We are recruiting to fill the position below:

Job Title: Customer Care Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Brief

• We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Requirements and skill

• HND / OND Degree in Business Administration or related field.
• Ability in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English
• Working knowledge of customer service software, databases and tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation

Application Closing Date
28th May, 2026.