At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights, and using technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one-size-fits-all approach. This way, you keep your eyes on the price and thrive.
We are recruiting to fill the position below:
Job Title: Loan Processing Team Lead
Location: Victoria Island, Lagos
Employment Type: Full-time
Company: TFS Lending
Reports to: COO & Group Executive Director
Job Summary
- The role is responsible for driving business development, portfolio growth, credit risk management, loan recovery, and operational efficiency within the organization.
- The successful candidate will oversee the end-to-end lending process, ensuring sustainable loan book growth aligned with the company’s risk appetite while maintaining strong portfolio quality and regulatory compliance.
- The position requires strategic oversight of credit assessment, portfolio health monitoring, collections and recovery activities, operational performance, and stakeholder management.
- The role will also lead initiatives to optimize loan processing efficiency, improve customer experience, strengthen financial partnerships, and ensure adherence to CBN regulations and internal policies.
- Additionally, the role will provide leadership to the lending and operations team by driving performance management, productivity, accountability, and achievement of departmental KPIs in support of the company’s overall business objectives.
Responsibilities
Business Development & Portfolio Growth:
- Drive loan book growth aligned with the company's risk appetite. Optimize yield across loan products.
- Establish strategic partnerships with banks and fintechs to streamline disbursement and repayment applications.
- Conduct market and regulatory analysis to ensure compliance with CBN regulations.
Credit Risk Management:
- Supervise credit risk analysis of financial statements, credit reports, and collateral.
- Monitor the Approval Quality Index by tracking the default rates of approved loans.
- Keep the credit review error rate below 2%.
Portfolio Health Monitoring:
- Manage Portfolio at Risk by identifying early signs of delinquency.
- Minimize Non-Performing Loan (NPL) ratio through restructuring, payment plans, and settlements.
Loan Recovery & Collections:
- Lead recovery strategy to improve overall recovery rate across portfolios.
- Reduce the annual write-off rate. Ensure compliance with CBN regulations and Nigerian debt recovery laws.
Loan Operations Efficiency:
- Reduce average loan processing TAT (24-72 hours).
- Achieve >90% SLA compliance for customer and bank inquiries.
- Guarantee 100% error-free documentation and disbursement accuracy. Oversee loan management systems (e.g., Loan Disk).
Team Leadership & People Management:
- Drive team KPI achievement rate (>80%).
- Track productivity per officer. Monitor and reduce the absenteeism rate (<5%) by enforcing attendance policies.
Qualifications & Requirements
- Bachelor’s Degree in Finance, Accounting, Economics, Business Administration, Banking & Finance, or any related discipline
- Minimum of 3+ years relevant experience within the financial services, lending, fintech, microfinance, or banking sector, with at least 2–3 years in a supervisory or management role
- Strong knowledge of credit risk assessment, loan portfolio management, debt recovery, and lending operations.
- Sound understanding of CBN regulations, lending compliance requirements, and Nigerian debt recovery laws
- Proven experience in driving loan book growth while maintaining portfolio quality and managing risk exposure
- Experience managing collections, restructurings, delinquency management, and non-performing loans (NPLs)
- Strong analytical and financial analysis skills, including the ability to interpret financial statements, credit reports, and collateral documentation
- Experience working with loan management systems and lending platforms (e.g., Loan Disk or similar systems)
- Strong operational management skills with the ability to improve turnaround time (TAT), process efficiency, and SLA compliance
- Demonstrated ability to lead, manage, and drive high-performing teams
- Excellent communication, negotiation, stakeholder management, and relationship-building skills
- Strong attention to detail, problem-solving ability, and decision-making capability
- High level of professionalism, integrity, accountability, and confidentiality
- Proficiency in Microsoft Office Suite, particularly Excel and reporting tools.
Salary
N4500,000 - N500,000 monthly.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/896523/loan-processing-team-lead-at-teamace-limited.html