Customer Support Lead (Remote) at Didii

Didii is Nigeria's personal money assistant. Send money home, pay your bills, buy data, cash out your crypto — by voice, text, or photo. Just tell didii. Didii is rethinking how Nigerians interact with their money.

We are recruiting to fill the position below:

Job Title: Customer Support Lead

Location: Remote

Description 

• You'll know how it feels when something goes wrong. First responder, last hope, calm voice in the middle of a stuck transfer.
• Support at a money app is the product.

What you'll do

• Hire and lead a support team across WhatsApp, in-app chat, and social
• Design escalation paths to engineering for live incidents
• Own NPS and first-response SLAs — minutes, not hours
• Turn support tickets into product fixes by partnering with PM and engineering.

What we're looking for

• 4+ years of support or CX leadership at a consumer fintech
• Written like a real Nigerian, not like a corporate template
• Ops mindset — you build playbooks, not just answer tickets
• You've led a team through a real money-stuck incident and kept the trust.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online