J-Hope Workforce & Lifestyle Solutions Limited is recruiting to fill the position below:
Job Title: Head of Retail Operations
Location: Oniru - Victoria Island, Lagos
Employment Type: Full-time
Job Summary
- Primarily responsible for leading and managing the entire company owned-retail organization.
- A key role in establishing and implementing a standard retail based outlet management system that ensures all the compnay owned retail outlets work together as one cohesive chain to drive set targets for product and services emphasis and determined periodically by the retail business leadership team.
- Tailor strategy and solutions to meet the needs of the outlet managers who are challenged to achieve outlet sales targets, with a corresponding customer satisfaction indicators on a rolling basis.
Duties & Responsibilities
- Will be responsible to drive best-in-class retail execution, observing specific contractual obligations with the company’s partners for their brands.
- Be responsible for retail execution in all of company-owned outlets assigned, and will prepare then implement a rolling “Market Visit Business Plan" to cover all of the company’s own-retail outlets year-round
- Will deliver on sales revenue achievement, volume, share; as represented by the
- Merchandising, Assortment, Pricing and Shelving (MAPS) goals
- Frequently utilize &analyze data from retail operations to provide insights upwards (to company leadership) and downwards (to the retail operations team) in order to drive better execution.
- Establish a unified selling methodology across all our stores and for our products.
- Work with Marketing for the on-going evaluation of retail merchandisers in own-retail outlets
- Develop reporting templates and ensure timely reporting of all retail sales, including providing insight on retail issues to Management
- Monitor individual outlet performance and request improvement plans from Outlet Managers where applicable.
- Develop people through training and direct organizational and team development initiatives using performance management tools, including: performance reviews, in-store assessments, individual store executives development plans & succession planning documentation.
- Manage expense and/or revenue/operating income budget for the Company-Owned Retail stores.
Key Performance Indicators.
- Retail space capacity utilization rate
- Inventory turnover rate
- Retail sales as a percentage of total sales
- Online sales contribution to total sales
- Average order value
- Units sold per outlet per week
- Sales growth per outlet (weekly, monthly, quarterly)
- Weeks of inventory on hand per outlet
- Product return rates
- Retailer ROI and trade spend efficiency
- Out-of-stock percentage on fast-moving products
- Training completion rate for Store Managers and teams
- Customer data accuracy within loyalty systems
- Loyalty scheme membership growth and active participation rate
- Sales conversion rates across outlets
- Outlet compliance with health, safety, aesthetics, and ambiance standards
- Inventory loss, theft, and pilferage reporting/remediation rate
- Net Promoter Score (NPS) and customer experience metrics
- In-store promotions execution rate
- Logistics cost-to-revenue ratio
- Store technology uptime and support resolution timelines
Minimum Education Qualifications
Required Experience:
- 7+ years of work experience in retail execution within the FMCG or Consumer Packaged Goods (CPG) Industry.
- Candidate should have experience with P&L, budgeting and forecasting,
- Proven team leadership skills
- Ability to manage client expectations either personally or through a team.
Required Competency:
- Organizing Skills.
- Customer / Client Focus.
- Business Acumen.
- Results Driven.
- Communication Proficiency.
- Technical Capacity.
- Performance Management.
- Leadership.
- Problem Solving / Analysis.
- Presentation Skills.
Salary
N1,500,000 monthly.
Application Closing Date
30th May, 2026.
https://www.hotnigerianjobs.com/hotjobs/897059/head-of-retail-operations-at-jhope-workforce-lifes.html