Call Centre Agent (Hausa) at DKT International Nigeria

DKT International Nigeria is a social marketing organization whose core mission is the provision of safe and affordable options for family planning and HIV prevention. We have a challenging and inspirational mission to improve family planning in Nigeria through social marketing and promotion/ distribution of our products.

We are recruiting smart, dynamic, self-motivated, and committed individuals to fill the position below:

Job Title: Call Centre Agent (Hausa)

Location: Lagos
Employment Type: Contract

Key Accountabilities / Responsibilities

• Manage inbound and outbound customer calls in a timely manner
• Provide accurate and satisfactory answers to family planning related queries and concerns
• Identify and escalate priority issues and report to the high-level management
• Guide callers through family planning methods, navigating the company site or using the products or services
• Following call centre “scripts” when handling topics on family planning/sexual reproductive health
• Identify customers’ needs, clarify information, research every issue, and providesolutions and/or alternatives
• Following up with customer calls where required

Qualification / Experience

• OND / HND / BSc Degree in any related field
• 2-3 years of experience in a customer support role
• Strong verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Exceptional interpersonal and rapport buildingskills
• Computer literacy
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to communicate in English Hausa is Mandatory.
• Familiarity with CRM systems and practice
• Applicant should be a Female.

Application Closing Date
21st May, 2026.

Method of Application
Interested and qualified candidates should send their CVs to: hr@dktnigeria.org using "Call Centre Agent (Hausa) - Lagos" as the subject of the email.