Analyst, IT Service Delivery at Alphabeta Consulting LLP

Alpha-Beta Consulting Limited is a leading Nigerian firm offering expert Business and IT solutions. For over two decades, the firm has partnered with financial institutions and public sector organisations across Nigeria and Sub-Saharan Africa, earning a strong reputation for excellence in revenue assurance and digital transformation. The firm provides independent, professional advice in Information Technology and Financial Systems, focused on enhancing client performance and operational efficiency. Its approach blends cutting-edge technologies with client-centric strategies to drive long-term value.

Led by a team of seasoned professionals in IT consulting, banking, and accounting, Alpha-Beta delivers tailored solutions grounded in deep industry insight. Its commitment to excellence is underpinned by a focus on recruiting high-performing professionals who align with the firm’s full-service delivery model. Strategic partnerships with global software developers and technical experts allow the firm to offer scalable and innovative services. These alliances ensure access to advanced tools, specialised training, and strategic guidance.

We are recruiting to fill the position below:

Job Title: Analyst, IT Service Delivery

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Alphabeta Consulting LLP is seeking a proactive and detail-oriented professional to join its IT Service Delivery team as an Analyst, IT Service Delivery.
• The successful candidate will support daily IT service operations through incident monitoring, stakeholder coordination, operational reporting, and service support activities. The role is ideal for candidates looking to build a career in IT operations, service delivery, and application support within a dynamic professional environment.

Key Responsibilities
Operational Support:

• Monitor assigned services, applications, and operational activities daily.
• Log, track, and follow up on incidents, service requests, and escalations.
• Escalate unresolved or critical operational issues appropriately.
• Support monitoring of service availability and reporting of service interruptions.

Stakeholder Coordination:

• Follow up with internal teams and partners on operational tasks.
• Support communication of service updates, incident status, and resolution feedback.
• Assist with coordination of integration and implementation activities.

Reporting & Documentation;

• Prepare daily, weekly, and periodic operational reports.
• Maintain accurate documentation of incidents, activities, and resolutions.
• Ensure operational records and logs are properly updated.

Compliance & Team Support:

• Adhere to established IT operational procedures and escalation processes.
• Support service management and operational governance activities.
• Provide operational and administrative support to senior team members.
• Participate in testing, validation, and implementation support activities where required.

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 1–4 years’ relevant experience in IT Support, IT Operations, Service Desk, or related roles.
• Basic understanding of IT systems, operational processes, and support environments.

Required Skills & Competencies;

• Good communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Good reporting and documentation skills.
• Understanding of IT systems and operational processes.
• Basic knowledge of Application Programming Interfaces (API).
• Ability to follow operational procedures and escalation guidelines.
• Attention to detail with a willingness to learn.
• Ability to work effectively within a team environment.

Preferred Knowledge:

• Basic understanding of IT Service Management concepts.
• Familiarity with APIs and SQL.
• Exposure to application support or integration environments is an added advantage.

Salary
N350,000 - N420,000 per month. 

Why Join Us?

• At Alphabeta Consulting LLP, you will gain hands-on experience within a professional IT service environment while contributing to operational excellence and service efficiency across critical business systems.

Application Closing Date
22nd May, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: Abcrecruitment@alphabetallp.com using “Analyst, IT Service Delivery” as the subject of the mail.