Afrimedical supplies high-quality syringes, face masks, and sanitizing solutions to healthcare providers across Africa. Our factory produces 1.8 billion syringes annually using advanced E-beam sterilization and medical-grade raw materials. We are proudly certified by ISO 9001:2015, and ISO 13485:2016, with product endorsements from the Nigerian Medical Association—reflecting our commitment to quality, safety, and innovation in healthcare.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Wawa, Ogun
Employment Type: Full-time
Responsibilties
- Respond promptly to customer inquiries via phone, email, chat, or social media platforms.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with internal departments to resolve customer issues.
- Process customer complaint forms, feedback forms and other requests.
- Follow communication procedures, guidelines, and policies.
- Take ownership of customer issues and follow problems through to resolution.
- Assist with customer retention and loyalty programs.
- Meet customer service team and individual performance targets.
- Perform other job-related duties as assigned.
Qualifications
- Interested candidates should possess a Bachelor`s Degree with 2 - 5 years experience.
Application Closing Date
22nd May, 2026.
How to Apply
Interested and qualified candidates should send their application to: career@afri-medical.com using the Job Title as the subjet of the mail.
https://www.hotnigerianjobs.com/hotjobs/897770/customer-service-officer-at-mikano-internatoinal-l.html