Client Liaison Officer at Gynescope Specialist Hospital

Gynescope Specialist Hospital Nigeria, is a leading fertility and specialist healthcare institution committed to excellence in patient-centered care, professionalism, innovation, and compassionate service delivery.

Gynescope Specialist Hospital is an equal opportunity employer committed to professionalism, excellence, and compassionate healthcare delivery.

We are recruiting to fill the position below:

Job Title: Client Liaison Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Summary

• We are currently seeking a highly motivated, intelligent, and customer-focused professional to join our dynamic team as a Client Liaison Officer.

Job Summary

• The Client Liaison Officer will serve as the first point of contact for clients and visitors, ensuring a warm, professional, and efficient client experience.
• The ideal candidate must possess excellent communication skills, emotional intelligence, professionalism, and the ability to manage client relationships effectively within a healthcare environment.

Responsibilities

• Welcome and attend to clients professionally and courteously
• Respond promptly to inquiries, complaints, and client concerns
• Coordinate communication between clients and clinical/administrative units
• Schedule and manage appointments effectively
• Follow up with clients regarding appointments, feedback, and service experience
• Maintain accurate client records and documentation
• Provide guidance and support to clients throughout their hospital experience
• Ensure confidentiality and professionalism in handling sensitive information
• Assist in improving overall client satisfaction and service delivery
• Represent the hospital positively at all times

Requirements
Educational Qualification:

• Minimum of a Bachelor’s Degree or HND in a relevant field

Skills & Competencies:

• Excellent verbal and written communication skills
• Strong interpersonal and persuasive abilities
• Professional appearance and demeanor
• Strong customer service orientation
• Ability to multitask and work under pressure
• Good organizational and problem-solving skills
• Emotional intelligence and maturity
• Proficiency in Microsoft Office applications
• Ability to maintain confidentiality and professionalism

Experience:

• Previous experience in customer service, front desk management, healthcare administration, or client relations is an added advantage
• Experience within a hospital or fertility clinic setting will be an added advantage

Personal Attributes
The ideal candidate should be:

• Smart and proactive
• Friendly and approachable
• Assertive yet respectful
• Professional and dependable
• Detail-oriented and organized
• Compassionate and empathetic
• Able to work effectively within a team.

What we offer

• Opportunity to work in a reputable specialist healthcare institution
• Professional and supportive work environment
• Career growth and development opportunities
• Exposure to fertility and specialist healthcare services
• Competitive remuneration package.

Application Closing Date
22nd May, 2026.