Ticketing & Reservation Officer at Frances Mcgreg Consulting (FMC) Services - Remote

Frances Mcgreg Consulting (FMC) Services is a full-fledged business consulting company that covers talent acquisition and management, data analysis, organizational design and development, humanitarian activities, and SDGs.

We are recruiting to fill the position below:

Job Title: Ticketing & Reservation Officer

Location: Magodo, Lagos (Remote)
Employment Type: Full-time

Job Summary

• We are seeking a diligent and customer-focused Ticketing and Reservation Officer to manage flight bookings, ticket issuance, reissues, and customer travel needs.
• The ideal candidate should have strong knowledge of reservation systems and excellent communication skills.

Responsibilities

• Handle flight reservations, bookings, ticket issuance, and re-issuance
• Provide accurate fare quotations and travel advice to clients
• Process refunds, cancellations, and changes in line with airline policies
• Use GDS systems (e.g., Amadeus) for booking and ticketing
• Interpret fare rules, penalties, and conditions for customers
• Manage BSP refunds and follow up with airlines when necessary
• Collaborate with partners and third parties.
• Ensure all bookings are properly documented and filed
• Respond to customer inquiries via phone, email, or calls.
• Maintain high levels of customer service and professionalism.

Requirements

• Minimum of OND / HND / B.Sc in any related field
• 2-3 years as a Ticketing and Reservation Officer
• Proficiency in Amadeus GDS (mandatory)
• Good understanding of airline fare rules and ticketing procedures
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Attention to detail and problem-solving skills.

Preferred Skills:

• Knowledge of multiple airlines and routing options
• Sales and customer service experience.

Salary

• N200,000 - N300,000 Monthly Gross
• The successful candidate will be expected to resume within two weeks.

Application Closing Date
31st May, 2026.

How to Apply
Interested and qualified candidates should send their applications to: conciseglobalhr@gmail.com using the job title as the subject of the email.