Customer Experience / Sales Engagement Executive at Guinea Insurance Plc

Guinea Insurance Plc was incorporated on December 3, 1958, as a non-life insurance underwriting firm to provide first-rate insurance solutions in the General and Special Risks business underwriting categories. Our mission is to provide professional services to our esteemed customers through the introduction of quality products driven by state-of-the-art technology backed by a group of high-profiled personnel, to maximize returns to shareholders.

We are recruiting to fill the position below:

Job Title: Customer Experience / Sales Engagement Executive

Location: Lagos
Job type: Full-time

Role Overview

• We are seeking a highly articulate, confident, and results-driven Customer Experience & Sales Engagement Executive to join our team. The ideal candidate will play a critical role in engaging prospects, nurturing leads, and converting interactions into measurable business outcomes.
• This role requires a unique blend of communication excellence, sales instinct, customer empathy, and data-driven thinking.

Key Responsibilities

• Engage prospects and convert interactions into qualified leads and sales
• Initiate and sustain meaningful conversations that guide prospects through the decision-making journey
• Capture, track, and manage leads effectively using CRM tools (e.g., Zoho CRM)
• Follow up consistently with prospects to drive conversions and close opportunities
• Maintain accurate and up-to-date records of all customer interactions and sales activities
• Analyze customer data to identify patterns, trends, and opportunities for improved engagement and conversion
• Collaborate with marketing and digital teams to improve lead generation and customer acquisition strategies
• Deliver exceptional customer experience across all touchpoints (physical and digital)
• Provide feedback to improve products, messaging, and customer journeys

Success Metrics (KPIs)

• Lead conversion rate
• Number of qualified leads generated
• Customer engagement quality
• CRM data accuracy and usage
• Contribution to revenue growth

Experience & Qualifications

• Bachelor’s Degree in any relevant field
• 2–4 years experience in customer experience, sales, or business development roles
• Experience in insurance, financial services, or FMCG is an advantage
• Proven track record of meeting or exceeding sales or engagement targets

Required Skills & Competencies

• Excellent verbal and written communication skills (clear, persuasive, and confident)
• Strong interpersonal skills with the ability to build rapport quickly
• Sales-driven mindset with proven ability to convert leads into customers
• High level of professionalism, confidence, and personal presentation
• Ability to think on your feet and handle objections effectively
• Strong follow-up discipline and attention to detail
• Basic data analysis skills (ability to interpret customer data and derive insights)
• Tech-savvy with the ability to quickly learn and use CRM systems and digital tools
• Strong organizational and multitasking skills

Technical Requirements:

• Experience using CRM tools (Zoho CRM preferred) or similar platforms
• Proficiency in Microsoft Excel for basic data analysis
• Proficiency in Microsoft Powerpoint for presentations
• Familiarity with digital communication tools (Email (Preferrably M365 - Teams, Sharepoint, One Drive etc, WhatsApp, social platforms)

What We’re Looking For:

• A proactive, self-driven individual (Female) who takes ownership of results
• Someone who is energetic, persuasive, and comfortable interacting with diverse customers
• A fast learner who can adapt quickly to new tools, environments, and strategies
• A candidate who combines customer empathy with strong commercial awareness

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@guineainsurance.com using the Position as the subject of the email.