Wait Staff at Domeo Resources International (DRI)

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Wait Staff

Location: Abuja (FCT)

Main Function

• The Wait Staff is responsible for delivering exceptional front-of-house customer service by taking orders, serving food and beverages, and ensuring a clean and welcoming dining environment.
• The role focuses on maximizing customer satisfaction, maintaining speed and accuracy in service, and supporting overall restaurant operations.

Role Responsibilities
Customer Service & Order Management:

• Greet customers warmly, present menus, and provide detailed information on food items, ingredients, and daily specials.
• Take accurate food and drink orders using the restaurant’s Point of Sale (POS) system.
• Upsell additional menu items, desserts, or beverages to maximize sales revenue.
• Deliver orders promptly from the kitchen/service counter to customer tables with high attention to detail.

Dining Area Maintenance & Hygiene:

• Clear, clean, and sanitize tables, chairs, and booths immediately after customer departures.
• Ensure the dining area, condiment stations, and restrooms are clean, well-stocked, and presentable at all times.
• Set up tables with appropriate cutlery, napkins, and glassware according to brand standards.
• Assist with opening and closing duties, including sweeping, mopping, and resetting the dining room floor.

Quality Control & Food Safety:

• Verify that food and beverage orders match customer requests before serving.
• Ensure strict compliance with health, safety, and food hygiene regulations in the dining area.
• Report any food quality issues, equipment malfunctions, or safety hazards immediately to the Shift Supervisor or Operations Manager.

Issue Resolution & Team Support:

• Address customer complaints, inquiries, or dietary requests promptly and professionally, escalating complex issues to management when necessary.
• Collaborate closely with kitchen staff and cashiers to ensure a smooth, synchronized flow of service.
• Assist in other operational areas, such as the cash register or packing takeout orders, during peak hours as needed.

Experience / Qualifications

• High School Diploma or equivalent; a certification in Hospitality or Food Service is a plus.
• 1–2 years of experience as a waiter/waitress, preferably within a fast-casual, fast food, or quick-service restaurant (QSR) environment.
• Proven experience handling cash registers and POS operating systems.

Competencies / Skills:

• Excellent communication and interpersonal skills.
• Strong active listening and memory skills for handling complex orders.
• Basic math skills for handling cash, processing payments, and calculating change.
• Strong organizational abilities with the capacity to multitask efficiently.
• Ability to work cohesively as part of a fast-moving team.

Behavioural Qualities / Other Competencies:

• Customer-centric mindset with a friendly and approachable demeanor.
• Ability to remain calm, polite, and efficient under pressure during peak dining hours.
• High level of physical stamina to stand, walk, and carry trays for extended periods.
• Flexible to work a variety of shifts, including early mornings, late nights, weekends, and public holidays.
• Impeccable personal hygiene and professional grooming standards.

Application Closing Date
20th May, 2026.

How To Apply
Interested and qualified candidates should forward their CV and Cover Letter detailing their vision for the role to: recruitment@domeoresources.org using "Wait Staff" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.