Senior Operations Officer (Banking) - Benue at Veridion Advisory Partners

Veridion Advisory Partners - Our client is a licensed fintech-driven microfinance bank positioned to redefine digital financial inclusion through technology-enabled lending, payments, and savings solutions. As a startup institution entering a critical growth phase, the organization is building a scalable digital banking model designed to serve individuals, SMEs, and underserved markets through secure, data-driven financial services aligned with CBN regulatory standards.

They are recruiting to fill the position below:

Job Title: Senior Operations Officer (Banking)

Location: Makurdi, Benue

Job Description

• The role is responsible for managing and establishing the Bank’s operational framework, teller operations, transaction processing systems, customer service operations, reconciliation processes, and day-to-day banking operations within a fintech-driven digital microfinance bank.
• The successful candidate will play a critical role in building the operational structure of the Bank from the ground up, ensuring operational efficiency, transaction accuracy, regulatory compliance, service excellence, and strong internal controls across all operational activities.
• The role requires a highly organized, detail-oriented, and execution-driven professional with strong experience in banking operations, teller services, reconciliation management, transaction processing, customer operations, and operational control frameworks.
• The ideal candidate must be capable of independently developing operational processes, establishing workflows, implementing controls, and driving operational discipline within a startup banking environment.

Responsibilities
Banking Operations Management:

• Manage the Bank’s daily operational activities across teller operations, transfers, deposits, withdrawals, account services, and transaction processing.
• Establish and implement operational processes, workflows, and service standards from inception.
• Ensure smooth processing of customer transactions across all banking channels.
• Monitor operational activities to ensure accuracy, efficiency, and service quality.
• Drive operational excellence and ensure adherence to approved turnaround times (TATs) and SLAs.
• Support the setup and optimization of digital banking operational processes.

Teller Operations & Cash Management:

• Oversee all teller operations and cash handling activities.
• Ensure proper cash balancing, vault management, and cash movement controls.
• Monitor daily cash positions and branch operational liquidity.
• Ensure proper authorization and verification processes for all teller transactions.
• Prevent cash shortages, overages, and operational irregularities.
• Implement strong maker-checker controls within teller operations.

Transaction Processing & Reconciliation:

• Supervise transaction postings, settlements, and reconciliation activities.
• Ensure timely reconciliation of customer accounts, suspense accounts, and settlement positions.
• Investigate and resolve failed transactions, reversals, exceptions, and reconciliation breaks.
• Monitor transaction processing accuracy across all operational channels.
• Coordinate with settlement partners and payment providers where required.

Customer Operations & Service Delivery:

• Support customer onboarding, account maintenance, and customer service operations.
• Ensure prompt resolution of customer complaints and transaction-related issues.
• Monitor customer experience and operational service delivery standards.
• Implement operational procedures that enhance customer satisfaction and trust.

Operational Control & Compliance:

• Ensure compliance with CBN regulations, internal policies, and operational procedures.
• Implement strong operational controls to minimize fraud, operational losses, and process failures.
• Monitor operational risk indicators and escalate identified issues appropriately.
• Ensure proper documentation and audit trails for all operational activities.
• Support internal audits, compliance reviews, and regulatory examinations.

Process Development & Operational Improvement:

• Develop and document SOPs, operational manuals, workflows, and service procedures.
• Identify process gaps and implement operational improvements and automation opportunities.
• Collaborate with Technology teams to improve digital operational efficiency.
• Drive continuous improvement initiatives across operational processes.

Reporting & Operational Monitoring:

• Prepare daily, weekly, and monthly operational reports and dashboards.
• Monitor transaction volumes, operational KPIs, service performance, and exception reports.
• Provide operational insights and recommendations to Management.
• Maintain accurate operational records and reporting systems.

Department Setup & Team Support:

• Support the establishment and structuring of the Bank’s Operations function from the ground up.
• Assist in developing operational policies, frameworks, and control structures.
• Participate in recruitment, onboarding, and training of future operations staff.
• Promote a culture of operational discipline, accountability, and service excellence.

Requirements
Education:

• Bachelor’s degree in Banking & Finance, Accounting, Business Administration, Economics, or related discipline.
• Professional certifications in banking or operations management will be an added advantage.

Experience:

• Minimum of 6–8 years experience in banking operations, teller services, transaction processing, or financial operations within a bank, fintech, or financial institution.
• Strong experience in teller operations, reconciliations, transaction monitoring, and operational controls.
• Experience in microfinance banking, digital banking, or fintech operations is highly desirable.
• Proven experience establishing operational processes and controls.
• Strong knowledge of banking operations, settlement processes, and CBN operational guidelines.
• Experience working in startup or fast-paced environments is an added advantage.

Other Requirements:

• High level of integrity and accountability.
• Strong attention to detail and operational discipline.
• Ability to work independently with minimal supervision.
• Strong organizational and multitasking abilities.
• Excellent problem-solving and decision-making skills.
• Ability to work effectively under pressure in a startup environment.
• Must be proactive, structured, and capable of building operational systems from the ground up.
• Strong commitment to operational excellence and customer satisfaction.

Skills:

• Banking Operations Management
• Teller Operations & Cash Handling
• Transaction Processing
• Reconciliation & Settlement Management
• Customer Service Operations
• Operational Control & Compliance
• Operational Risk Management
• Process Development & Optimization
• Reporting & Data Analysis
• Attention to Detail
• Problem Solving & Execution
• Strong Communication & Interpersonal Skills
• Microsoft Excel & Banking Application Proficiency.

Application Closing Date
28th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: info.veridionadvisorypartners@gmail.com using “Senior Operations Officer (Banking - Benue, Makurdi)” as the subject of the email.