Front Desk Officer at Emel Hospitals Limited

Emel Hospital, Festac Town, Lagos, Nigeria, is a multi-specialist hospital, situated at 21 Road, Z Close in Festac Town, Amuwo Odofin Local Government, Lagos, Nigeria. Emel Hospital is a purpose-built 44-bed hospital situated on a piece of land specially approved for its purpose by the Federal Housing Authority.

Emel Hospital was established in 1988 by Dr. Olufemi Mobolaji-Lawal, a consultant paediatrician. Dr. Mobolaji-Lawal trained as a doctor at the University College Hospital, Ibadan, and as a paediatrician in the United Kingdom. Prior to setting up Emel Hospital, he worked for some time as a consultant paediatrician at Ikeja General Hospital (now Lagos State University Teaching Hospital), Lagos. He is the board chairman, and his wife, Dr. (Mrs.) Margaret Mobolaji-Lawal is a non-executive director.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities
Patient Reception & Registration:

• Welcome patients, visitors, and clients politely and professionally.
• Register new patients and update existing patient records accurately.
• Verify patient information and documentation.
• Direct patients to the appropriate departments or units.

Appointment Management:

• Schedule, confirm, and reschedule patient appointments.
• Manage daily appointment logs and clinic schedules.
• Inform patients of delays, cancellations, or changes when necessary.

Communication & Customer Service:

• Answer phone calls, emails, and walk-in inquiries promptly.
• Provide accurate information about hospital services, visiting hours, and procedures.
• Handle patient complaints calmly and escalate issues when necessary.
• Maintain professional communication with patients, staff, and management.
• Maintain proper filing and documentation of patient records.

Billing & Payment Support:

• Assist patients with billing inquiries and payment directions.
• Issue receipts or direct patients to the appropriate payment points.
• Coordinate with accounts or HMO desk where necessary.

Confidentiality & Compliance:

• Maintain confidentiality of patient information at all times.
• Adhere to hospital policies, procedures, and ethical standards.
• Ensure compliance with health and safety regulations.

Qualifications & Requirements

• Minimum of OND/HND/Bachelor’s Degree in Business Administration, Public Administration, Mass Communication, or related field.
• Previous experience in customer service or hospital reception is an advantage.
• Proficiency in Microsoft Office and hospital management software.
• Good telephone etiquette and interpersonal skills.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: hr@emelhospital.org using the Job Title as the subject of the mail.