Hosting & Domain Support Officer at Integrated Software Services Limited

Integrated Software Services Limited is a software development and information technology consulting company providing information technology services, solutions and products to business enterprises in Africa.

We are recruiting to fill the position below:

Job Title: Hosting & Domain Support Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• The Hosting & Domain Support Officer is responsible for managing and maintaining the organization’s hosting infrastructure, domain services, and office IT operations while serving as the primary contact for hosting-related support and customer technical assistance.
• The role involves managing hosting environments through platforms such as DirectAdmin, cPanel, and Plesk, ensuring maximum uptime, system reliability, and efficient customer service delivery.
• The ideal candidate should be technically proficient in hosting management, domain administration, DNS configuration, and customer support, with a strong business-oriented mindset and the ability to utilize AI tools to improve operational efficiency, troubleshooting, communication, and workflow automation.

Key Responsibilities
Hosting & Direct Admin Management:

• Manage and maintain hosting environments using DirectAdmin, cPanel, and other hosting platforms to ensure optimal uptime, performance, and reliability.
• Create, configure, suspend, and manage hosting accounts, reseller accounts, and domain services.
• Handle domain management including DNS configuration, subdomains, domain pointers, parked domains, redirects, and nameserver management.
• Configure and manage email hosting services including email accounts, forwarders, autoresponders, spam filtering, and mailing lists.
• Install and manage SSL certificates including Let’s Encrypt integration for website security and HTTPS configuration.
• Monitor hosting resources such as bandwidth, disk usage, server uptime, and account performance.
• Manage FTP accounts, website files, permissions, backups, and restorations through hosting control panels.
• Create and manage MySQL/MariaDB databases, users, and database access permissions.
• Configure cron jobs, PHP versions, and web server settings to support hosted applications and websites.
• Support WordPress and other CMS installations using hosting automation tools
• Perform website migrations, hosting transfers, and backup restoration processes between servers and hosting platforms.
• Troubleshoot hosting-related issues including DNS propagation, website downtime, email delivery failures, SSL problems, database connectivity, and server-related concerns.
• Work with hosting technologies including Apache, LiteSpeed, Linux server environments, DNS services, SSL/TLS, and email hosting systems.
• Maintain server and hosting security through firewall management, brute-force protection, malware prevention, and access control.

Customer Support & Relationship Management:

• Serve as the primary contact person for hosting-related technical support requests and customer inquiries.
• Build and maintain strong customer relationships through responsive, professional, and solution-oriented communication.
• Provide technical guidance and support for website hosting, email setup, domain configuration, and hosting account management.
• Coordinate with technical teams, vendors, and service providers to resolve escalated hosting and infrastructure issues.
• Support customer retention and business growth through proactive service delivery and client engagement.

Billing, Documentation & Administrative Duties:

• Prepare, issue, and follow up on invoices for domain registrations, renewals, hosting services, and related products.
• Maintain accurate records of domains, hosting accounts, customer information, billing schedules, and service renewals.
• Document troubleshooting procedures, support activities, and technical configurations for operational efficiency.

Office IT Support Responsibilities:

• Handle office IT-related issues including computer troubleshooting, software support, internet connectivity, printer configuration, and basic network support.
• Provide technical assistance for office systems, hardware devices, and user support requests.
• Assist in maintaining stable office IT infrastructure and resolving day-to-day technical issues.

Requirements & Skills

• Proficiency in hosting control panels including DirectAdmin, cPanel, and Plesk.
• Strong understanding of web hosting environments, domain management, DNS configuration, and email hosting systems.
• Experience managing hosting accounts, SSL certificates, backups, migrations, and server-related services.
• Basic knowledge of Linux server administration, networking, and office IT support.
• Familiarity with Apache, LiteSpeed, MySQL/MariaDB, FTP, and website hosting technologies.
• Proficiency in the use of AI tools and technologies for productivity, troubleshooting, documentation, and operational support.
• Strong business-oriented mindset with the ability to contribute to organizational goals and customer satisfaction.
• Excellent customer relationship management and communication skills.
• Strong troubleshooting, analytical, and problem-solving abilities.
• High attention to detail in invoicing, documentation, and account management.
• Ability to work independently, prioritize tasks, and manage multiple responsibilities effectively.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hr@isslng.com using the Job Title as the subject of the mail.