Customer Service Officer at Carpa Healthcare Nigeria Limited

Carpa Healthcare is a B2B medical equipment supplier that focuses on making quality healthcare and products of healthcare technologies accessible at a reasonable cost.

We are a private limited liability company providing medical technology solutions to both public and private health sector operators globally. We partner with leading global innovators, developers and manufacturers of medical technology devices. Our markets include but not limited to UK, United States, United Arab Emirates, Nigeria, Ghana, India, South Africa, Namibia, Nepal, Nigeria and many more.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Core Responsibilities

• Communication: Manage large amounts of inbound and outbound customer inquiries via phone, email, live chat, or social media.
• Problem Solving: Identify customer needs, research issues, and provide accurate, timely solutions or alternatives.
• Record Keeping: Log conversation details and update customer interactions in CRM databases.
• Brand Representation: Build sustainable customer relationships by going the extra mile and keeping customer satisfaction at the core of all decisions.

Key Requirements & Skills

• Experience: Previous experience in a customer support or call center role.
• Soft Skills: Active listening, empathy, patience, and the ability to remain calm when dealing with upset customers.
• Technical Skills: Basic computer literacy and familiarity with customer service software (CRMs).

Salary
N100,000 - N200,000 per month.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidatse should send their Documents to: carpahealthcare.hr@gmail.com using the job title as the subject of the mail.