Group General Manager – Hospitality (Restaurants) at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: Group General Manager – Hospitality (Restaurants)

Location: Lagos
Employment Type: Full-time

Job Description

• The Group General Manager is a senior executive responsible for the overall leadership, strategic direction, and operational performance of multiple restaurant outlets within the hospitality group.
• The role ensures that all restaurants operate profitably, consistently deliver exceptional guest experiences, and adhere to brand standards, operational policies, and financial objectives.
• This position plays a critical role in driving business growth, operational efficiency, team performance, and long-term sustainability across all outlets.

Key Responsibilities
Strategic Leadership & Business Growth:

• Develop and execute the overall business strategy for all restaurant outlets within the group.
• Identify opportunities for expansion, new revenue streams, and market growth.
• Set clear performance goals and KPIs for all restaurant units and ensure alignment with business objectives.
• Lead business transformation initiatives to improve efficiency, profitability, and competitiveness.
• Provide strategic direction to restaurant managers and senior leadership teams.

Operational Excellence:

• Oversee day-to-day operations across all restaurant outlets to ensure consistency and efficiency.
• Ensure all outlets comply with standard operating procedures (SOPs) and brand guidelines.
• Monitor service delivery standards to guarantee high-quality customer experience across all locations.
• Conduct regular operational audits and site visits to assess performance and compliance.
• Identify operational gaps and implement corrective action plans.

Financial Management & Performance Control:

• Oversee budgeting, forecasting, and financial planning for all restaurant outlets.
• Monitor and analyse P&L statements for each outlet and ensure profitability targets are achieved.
• Implement effective cost control measures across food, labour, and operational expenses.
• Review pricing strategies in alignment with market conditions and profitability goals.
• Approve major operational expenditures and ensure financial accountability at all levels.

Leadership & Team Management:

• Lead, mentor, and manage restaurant managers, chefs, supervisors, and department heads across all outlets.
• Establish clear performance expectations and conduct regular performance evaluations.
• Drive recruitment, onboarding, and training strategies to build high-performing teams.
• Develop succession planning and leadership development programs within the organisation.
• Foster a strong organisational culture focused on accountability, excellence, and teamwork.

Customer Experience & Brand Management:

• Ensure consistent delivery of excellent customer service across all restaurant locations.
• Handle escalated customer complaints and resolve high-level service issues.
• Strengthen brand reputation through quality control, service standards, and guest satisfaction initiatives.
• Oversee customer feedback systems and implement improvements based on insights.
• Ensure all outlets reflect the brand identity and hospitality standards.

Marketing, Sales & Revenue Generation:

• Collaborate with marketing teams to develop promotional campaigns and brand visibility strategies.
• Drive initiatives to increase footfall, customer retention, and average spend per customer.
• Identify upselling opportunities and enhance revenue performance across outlets.
• Analyse market trends and competitor activity to maintain competitive advantage.

Compliance, Health & Safety:

• Ensure all restaurants comply with health, safety, hygiene, and regulatory standards.
• Enforce strict food safety and sanitation policies across all outlets.
• Ensure compliance with labour laws, licensing requirements, and hospitality regulations.
• Conduct regular safety audits and risk assessments.

Supply Chain & Vendor Management:

• Oversee procurement processes and supplier relationships across all outlets.
• Ensure effective inventory control and minimise wastage.
• Negotiate contracts with vendors to ensure cost efficiency and quality standards.
• Coordinate with supply chain teams to ensure timely delivery of goods and services.

Reporting & Performance Management:

• Prepare and present regular operational and financial performance reports to senior management or owners.
• Track KPIs including revenue, cost ratios, customer satisfaction scores, and staff performance metrics.
• Provide data-driven insights and recommendations for business improvement.

Key Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (Master’s is an advantage).
• Minimum of 7–10 years’ experience in hospitality or restaurant management, with at least 3–5 years in a senior leadership role.
• Proven experience managing multiple restaurant outlets or large hospitality operations.
• Strong financial management and P&L accountability experience.
• Excellent leadership, communication, and organisational skills.
• Strong problem-solving ability and decision-making under pressure.
• Deep understanding of hospitality operations, customer service, and food service standards.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: careers@elvaridah.com using the Job Title as subject of email.