Incident Management Specialist at inDrive

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 280 million times and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 982 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model, and through the work of inVision, its non-profit arm. InVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality, and other vital initiatives.

We are recruiting to fill the position below:

Job Title: Incident Management Specialist

Location: Nigeria
Employment Type: Full-time
Department: Customer Service and Experience

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations.
• Resolving complaints and ensuring a high level of service.
• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
• Processing incoming requests from users in the admin.
• Panel data collection for incident analysis
• Provide suggestions for improving the quality of incident resolution and their reduction.

Skills, Knowledge and Expertise

• Excellent oral and written speech in English language.
• High stress resistance.
• Ability to take Initiative.
• Ability to work with a large amount complex information.
• Ability to remain calm and make decisions under pressure, especially during high stress incidents.
• Teamwork & collaboration with colleagues.
• Experience in handling accidental cases would be a plus.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online