Customer Service / Admin Officer at Whip-Smart Service Providers Limited

Whip-Smart Service Providers Limited is an HR Recruiting Firm, bridging the gap between job seekers and employers.

We are recruiting to fill the position below:

Job Title: Customer Service / Admin Officer

Location: Ikeja, Lagos
Employment Type: Full-time
Reports To: Operations Manager / HR Manager

Job Summary

• We are seeking a proactive and detail-oriented Customer Service/Admin Officer to manage client relationships and support deployed staff.
• The ideal candidate will be responsible for follow-ups, resolving issues, and ensuring smooth communication between the company, clients, and field staff.

Key Responsibilities

• Conduct regular follow-ups with clients to ensure satisfaction with deployed staff
• Maintain consistent communication with outsourced/deployed staff across locations
• Handle and resolve complaints, conflicts, and workplace issues in a timely and professional manner
• Act as the primary liaison between clients and the organization
• Monitor staff performance and provide feedback or escalate concerns when necessary
• Ensure proper documentation and updating of staff and client records
• Prepare reports on client feedback, staff performance, and issue resolution
• Support general administrative duties within the HR/operations team
• Ensure compliance with company policies by deployed staff.

Requirements

• Bachelor’s Degree or HND in Business Administration, Human Resources, or related fields
• 1 - 3 years experience in customer service, HR, or admin role (preferably in a recruitment or outsourcing firm)
• Strong communication and interpersonal skills
• Excellent conflict resolution and problem-solving abilities
• Good organizational and multitasking skills
• Proficiency in Microsoft Office (especially Excel and Word)
• Ability to work under pressure and manage multiple clients/staff.

Salary
N100,000 - N120,000 monthly. 

Application Closing Date
30th June, 2026.

IMethod of Application
Interested and qualified candidates should send their CV to: whipsmartrecruitment@gmail.com using the Job Title as the subject of the email.