Customer Experienced Cashier at J3 Foods and Store International

Posted on Mon 25th May, 2026 - www.hotnigerianjobs.com --- (0 comments)

J3 is an FMCG distributor. We have been in existence over 8 years. J3 has branches in several locations; Lagos, Ibadan, Ogun, Ondo, and Osun state.

We are recruiting to fill the position below:

Job Title: Customer Experienced Cashier

Location: Iyana Ipaja, Lagos
Employment Type: Full-time

Responsibilties

  • Receive and respond promptly to all customer inquiries via phone, WhatsApp, email, or in person.
  • Maintain professional and friendly communication at all times.
  • Confirm customer orders, verify item availability, and ensure order accuracy.
  • Log and follow up on all orders to ensure timely processing and dispatch.
  • Work directly with the MD to build and maintain relationships with direct buyers.
  • Ensure top-tier service is provided to these buyers, with proactive order follow-up and issue resolution.
  • Maintain records of direct buyer history, such as: preferences, purchase quantity, and feedback.
  • Liaise with the warehouse and logistics teams to track order status and ensure timely delivery.
  • Communicate clearly to customers on dispatch status, delivery timelines, and any delays.
  • Handle all customer complaints quickly and professionally, escalating where necessary to the Head HR/Admin or MD.
  • Keep a record of complaints and how they were resolved.
  • Maintain and update an organized customer database (especially for direct buyers and repeat clients).
  • Track regular buying customers, flag inactive ones, and recommend re-engagement steps.
  • Share insights and feedback from customers with the marketing and sales teams.
  • Suggest improvements based on repeated customer concerns or requests.

Qualifications

  • Interested candidates should possess an OND / Bachelor`s Degree with 3 - 5 years experience.

Salary
N80,000 - N100,000 monthly. 

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: midaasconsult@gmail.com using the Job title and Location as the subject of the email.

Note: For more information, contact on WhatsApp 09152781100.