Service Operation Officer at Septagus Consulting Nigeria Limited

Septagus consulting Nigeria Limited is principally an outsourcing and recruitment enterprise, known for her exceptional delivery services.

We are recruiting to fill the position below:

Job Title: Service Operation Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Responsibilities

• Coordinate with the outsourcing and HR teams to schedule shifts, assign tasks, and deploy the right number of personnel to meet client demands
• Facilitate initial training and continuous upskilling of outsourced staff to ensure they align with the client company’s culture, compliance requirements, and operational standards
• Identify potential disruptions in service and execute mitigation strategies to guarantee business continuity.
• Evaluate the productivity of outsourced employees using key performance indicators (KPIs) like call volume, back-office processing errors, or technical support ratings.
• Serve as the primary point of contact for client feedback, escalating issues when targets are missed or contract obligations are not met.

Salary
N100,000 - N120,000 monthly.

Application Closing Date
2nd June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: record2@septagusconsulting.com using the Job Title and Location as the subject of the email.