Customer Service Executive at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ilupeju, Lagos
Employment Type: Full-time
Reports To: Customer Service Manager

Job Summary

• The Customer Service Executive will be responsible for managing customer interactions, ensuring timely and accurate order processing, and maintaining excellent service standards.
• The role requires close collaboration with the sales team to meet customer expectations and achieve organizational goals.

Key Responsibilities

• Assist customers in creating new orders, tracking deliveries, and making changes to existing orders.
• Work closely with internal team members (Salesmen) to ensure all customer needs are effectively met.
• Prepare and present weekly sales reports comparing actual sales against projected targets.
• Generate quotations and invoices for customer orders in a timely and accurate manner.
• Maintain detailed and accurate records of customer complaints, feedback, and resolutions.
• Build and nurture strong relationships with customers to enhance satisfaction and retention.
• Support the Customer Service Manager in daily operations and administrative tasks as required.

Requirements and Qualifications

• Bachelor’s Degree in any relevant field.
• Minimum of 2 years’ experience in a customer service or client-facing role.
• Proficient in Microsoft Office Suite (Word, Excel - Pivot Table, V-LOOKUP).
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.

Salary 
N150,000 / Month.

Application Closing Date
2nd June, 2026.

How to Apply
Interested and qualify candidate should send CVs to: cv@ascentech.com.ng using the job title as the subject of the mail.