Paga is a licensed financial services company and a leading payments company in Nigeria with a massive transformative purpose - to make it simple for one billion people to access and use money. It was founded on the simple belief that the ubiquity of mobile phones can be leveraged in building an ecosystem that enables people to digitally send and receive money and creating simple financial access for everyone.
About The Role
- The Sales Executive will be responsible for driving merchant acquisition, retention, and revenue growth by onboarding SMEs, merchants, and high-value business partners onto the Doroki platform. The role requires a highly driven and relationship-oriented professional who is comfortable working in the field, engaging merchants directly, and collaborating across teams to achieve commercial objectives.
Primary Responsibilties
Commercial Growth & Revenue Management:
- Drive achievement of sales and revenue targets within the assigned territory.
- Support merchant retention and growth initiatives to maximize business performance.
Merchant Acquisition & Relationship Management:
- Identify, prospect, onboard, and manage relationships with FMCG merchants, spas, supermarkets, restaurants, and other SME businesses.
- Conduct regular field visits and sales engagements to promote Doroki’s products and services.
- Build and maintain strong relationships with merchants and key stakeholders.
Client Support & Service Excellence:
- Resolve merchant issues promptly and manage client expectations effectively.
- Negotiate agreements and collaborate with internal teams to ensure excellent customer experience and service delivery.
Market Intelligence & Business Development:
- Monitor market trends, competitor activities, and merchant operations to identify growth opportunities and recommend improvements.
- Gather market intelligence and provide insights to support strategic business initiatives.
Reporting & Performance Monitoring:
- Conduct surveys, spot checks, and performance analysis on merchant activities.
- Prepare regular reports and updates on sales performance, merchant engagement, and business activities.
Cross-Functional Collaboration:
- Work closely with marketing and support teams to ensure effective branding, communication, and merchant support.
Knowledge and Skill Requirements
- Bachelor’s Degree from an accredited institution
- Minimum of 3 years’ experience in B2B sales, merchant acquisition, or business development
- Proficiency in the use of sales CRM tools
- Strong analytical and competitive market analysis skills
- Ability to work effectively in a high-performance environment
- Strong customer service orientation and relationship management skills.
Key Competencies:
- Strong communication, interpersonal, and relationship management skills
- Excellent negotiation and value-based selling ability
- Strong leadership, initiative, and ownership mindset
- Strategic thinking and problem-solving capability
- Strong planning, organizational, and multitasking skills
- Good judgment and decision-making ability
- Customer-focused with the ability to influence stakeholders and drive results
- Attention to detail and ability to thrive in a fast-paced environment.