Customer Care Executive at Ruth and Roots

Ruth and Roots is a renowned alternative health company focused on providing health remedies through herbs, nutrition, and non-surgical procedures. Over the years, we have challenged the myth about herbs, enlightened the public, and provided indisputable remedies to health challenges through herbs and nutrition. We have a worldwide customer base extending into areas like Nigeria, Ghana, South Africa, Canada, the USA, the United Kingdom, China, the Philippines, etc.

We have an unwavering commitment to provide client-centred care to everyone who walks through our doors, and so are looking for staff who encompass the attributes of a customer-focused professional.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Ilupeju, Lagos
Employment Type: Full-time

Job Description

• A Customer Service Executive at Ruth and Roots acts as a liaison between the organisation and its clients, provides products/services information, answers questions, and resolves any emerging client-based problems with accuracy and efficiency.
• The best Customer Service Executives are genuinely excited to help customers.
• They are patient, empathetic, and passionately communicative.
• They love to talk and understand the value of good communication skills.
• Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
• The ideal candidate is someone who is social media savvy with a medical or healthcare background

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and its customers, guiding and recommending the best products and services for each client's needs.
• Provide correct information about the company's products and services to prospective and new clients.
• Ensure customers' satisfaction with products and services by resolving complaints and enquiries.
• Follow up with customers via phone, social media, or email to confirm purchase satisfaction.
• Upselling and cross-selling of products and services to customers.
• Working with your team members and other departments to find the most effective solutions to problems.
• Escalation of customers' concerns, complaints, and feedback when necessary and appropriate.
• Follow communication procedures, guidelines, and policies.
• Keep records of customers' interactions, confirm customers' payments, and place customers' orders.
• Ability to promote products effectively and engage customers in a friendly manner.
• Physically able to assist customers with product inquiries.
• Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office and CRM systems.

Requirements

• Qualification is irrelevant - Candidate will be trained.
• 1 - 3 years of experience.
• The candidate must reside in Lagos (in or close to Ilupeju, preferably).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Application to: hr@ruthandroots.com using "Customer Service - Lagos” as the subject of the email.