Outlet Manager at Hyatt Regency

Expected to open 2025, Hyatt Regency Lagos Ikeja is ideally located in the serene GRA and just moments away from Murtala Muhammed International Airport. Hyatt Regency Lagos Ikeja is a premier hotel in Lagos, Nigeria, offering the perfect blend of convenience and elegance where our guests feel comfortable, connected, and encouraged to be their best selves because they are welcome and relaxed in our care.

Hyatt Regency hotels and resorts are founded on openness - our colleagues consistently serve with open minds and open hearts to deliver unforgettable celebrations, effortless relaxation and notable culinary experiences alongside expert meetings and technology-enabled collaboration.

We are recruiting to fill the position below:

Job Title: Outlet Manager

Req ID: LAG000062
Location: Ikeja, Lagos

About the role

• The Outlet Manager role at Hyatt is a leadership position responsible for overseeing daily operations of a restaurant or bar outlet, ensuring guest satisfaction, managing staff, controlling costs, and driving revenue growth.

Responsibilties
Operational Oversight:

• Manage daily outlet operations including staffing, inventory, and budgeting.
• Ensure compliance with health, safety, and sanitation standards.
• Monitor outlet performance and implement improvements.

Guest Experience:

• Develop strategies to enhance guest satisfaction and loyalty.
• Handle guest inquiries, complaints, and special requests professionally.
• Maintain a welcoming atmosphere aligned with Hyatt’s brand standards.

Team Leadership:

• Train, mentor, and motivate staff to deliver exceptional service.
• Conduct regular meetings to communicate goals and provide feedback.
• Foster a positive work environment that encourages teamwork.

Financial Management:

• Achieve and exceed revenue targets while controlling costs.
• Maintain accurate financial records and employee schedules.
• Collaborate with sales and marketing teams on promotions.

Strategic Development:

• Stay updated on industry trends and competitor activities.
• Innovate to improve outlet performance and guest satisfaction.
• Uphold Hyatt’s brand culture and corporate standards.

Qualifications

• Education: Degree or Diploma  in Hospitality / Restaurant Management.
• Experience: 2 - 3 years in a similar role, preferably in luxury hotels or large restaurants.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Proven track record in revenue growth and cost control.
• In-depth knowledge of food & beverage operations, menu planning, and inventory management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online