PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Collections Officer – Buy Now Pay Later (BNPL)
Location: Ikeja, Lagos
Job Summary
- Flexi is seeking a proactive, results-driven, and customer-focused Collections Officer to manage overdue Buy Now Pay Later (BNPL) accounts and support repayment recovery efforts.
- The ideal candidate will be responsible for engaging customers professionally, negotiating repayment plans, reducing delinquency rates, and ensuring timely recovery of outstanding loans while maintaining a positive customer experience.
- The Collections Officer will play a critical role in minimizing financial risk, improving portfolio performance, and supporting the overall growth of the BNPL business.
Key Responsibilities
- Contact customers with overdue BNPL repayments via phone calls, SMS, WhatsApp, and email.
- Follow up consistently on delinquent accounts to ensure timely repayments.
- Negotiate repayment plans with customers based on their financial situation.
- Achieve assigned recovery and collection targets.
- Maintain professionalism and empathy while handling customer interactions.
- Educate customers on repayment obligations and consequences of default.
- Resolve repayment-related complaints and escalate complex cases when necessary.
- Monitor repayment schedules and identify high-risk accounts early.
- Maintain accurate records of customer communications and payment commitments.
- Prepare daily and weekly collection reports.
- Ensure all collection activities comply with company policies and regulatory guidelines.
- Handle customer data confidentially and professionally.
- Follow approved escalation and recovery procedures.
- Work closely with Credit Risk, Customer Service, and Operations teams.
- Provide feedback on customer behavior trends and repayment challenges.
Key Performance Indicators (KPIs)
- Recovery rate achievement
- Reduction in overdue accounts
- Promise-to-pay conversion rate
- Daily call and follow-up targets
- Customer engagement quality
- Compliance adherence
Requirements
Educational Qualification:
- Minimum of OND, HND, or Bachelor’s Degree in any discipline.
Experience:
- 1–2 years experience in collections, customer service, tele-sales, or loan recovery is an added advantage.
- Experience in fintech, lending, or BNPL operations is preferred.
Skills & Competencies:
- Strong communication and negotiation skills.
- Good persuasion and conflict resolution abilities.
- Ability to work under pressure and meet targets.
- Basic knowledge of Microsoft Excel and reporting tools.
- High level of integrity and professionalism.
- Strong phone etiquette and customer handling skills.
Salary
- N80,000 Monthly Basic Salary
- N20,000+ Monthly KPI Performance Bonus
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/902622/collections-officer-buy-now-pay-later-bnpl-at-palm.html