Customer Service Manager at Magabby Logistics Limited

Magabby Logistics is a fast-growing logistics company committed to providing efficient, reliable, and professional shipping and delivery solutions for individuals and businesses. With a strong focus on customer satisfaction and operational excellence, the company continues to expand its services and presence within and beyond Lagos.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Ketu, Lagos
Employment Type: Full-time

Key Responsibilities

• Oversee the daily operations of the customer service team.
• Lead, train, and supervise team members to deliver outstanding service.
• Develop and implement customer service strategies, standards, and processes.
• Monitor team performance and ensure achievement of KPIs and targets.
• Handle escalated customer issues professionally and ensure timely resolution.
• Build strong customer relationships and drive customer retention.
• Provide regular reports on customer service activities, performance, and improvements.
• Collaborate with other departments to ensure smooth service delivery.

Requirements

• Candidates should possess a B.Sc Degree proven experience as a Customr Service Manager or in a similar leadership role.
• Strong background in handling and managing customer service teams.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong leadership and decision-making abilities.
• Ability to work in a fast-paced and dynamic environment.
• Proficient in customer service tools and reporting systems.

Application Closing Date
15th June, 2026.