Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We are recruiting to fill the position below:
Job Title: Assistant Head of Operations - Retail Banking
Location: Ogun
Description
- The Assistant Head of Operations will coordinate branch operational activities to ensure efficient service delivery, effective cash management, and excellent customer service.
- The role also involves ATM monitoring, supervision of frontline operations staff, and supporting the Head of Operations in driving operational excellence.
Functions & Responsibilities
- Ensure strict adherence to all service standards and Service Level Agreements (SLAs) based on the Bank’s customer segmentation model and ensure customized and fast-tracked service to Priority customers
- Assist in the migration of customers to alternate channels, ensure the optimization and functionality of these channels (e-branches, self-service channels, etc) and liaise with respective units to ensure limited downtime
- Ensure resource prioritization at the branch in line with the Bank’s service delivery and customer segmentation model
- Deepen existing and prospective relationships and perform sales of the Bank’s Personal and Business Banking products through cross/ up selling activities
- Proactively monitor transaction activity and maintain accurate, well segmented customer files; maintain zero tolerance for inactive/dormant accounts and account closure
- Proactively seek customer feedback and identify service improvement areas and opportunities
- Ensure documentation in deposit and withdrawal instruments are complete and accurate
- Ensure validity of all instruments used in conducting transactions
- Verify daily balance on CBN Statement of accounts
- Authorize and approve transactions in line with the Bank’s approval limits
- Monitor till balances and provide funds as appropriate while ensuring cash-in-till exposure is within approved insurance limit
- Manage daily cash levels in the bulk room and vault and ensure branch cash requirements are met
- Monitor inter-branch cash movements/requirements and ensure adherence to all control procedures for cash movement
- Management of the branch’s ATM uptime and reconciliation.
- Ensure the cash limit of the branch is not exceeded and ensure the prompt transfer of excess cash from the vault in conjunction with bullion service
- Ensure same day resolution of service issues and escalate as required
- Responsible for the end-of-day balancing and reconciliation of accounts as well as same day resolution of issues
- Supervise activities of tellers and provide relevant on-the-job training
- Ensure prompt reconciliation of GLs and resolution of exceptions
- Ensure branch returns are rendered to Head Office on a timely basis
- Assist in the preparation of relevant management information reports
- Ensure strict compliance with internal policies, procedures and
- Ensure compliance with all regulations and statutory requirements
- Act as the stand-by in the absence of the Branch Manager
- Perform other duties as assigned by Head of Operations.
Qualification
- A good First Degree in any discipline
- Relevant master’s degree in banking or accounting will be an added advantage.
Minimum Experience:
- 1 – 3 years’ experience in a bank / financial institution with experience in banking operations.
Requirements:
- Good knowledge and understanding of banking operations (domestic and international)
- Excellent administrative skills
- Good people management skills
- Excellent customer service and relationship management skills
- Good negotiation skills
- Good oral & written communication
- Good documentation and transaction processing skills
- Understanding of Access Bank’s retail strategy, customer segmentation and service delivery requirements.
Generic / Supervisory Skills:
- Analytical and problem-solving skills
- Strong interpersonal and leadership skills
- Team building, coaching, and conflict management skills
- General management, organization, and coordination skills
- Innovation and entrepreneurial mindset.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/903495/assistant-head-of-operations-retail-banking-ogun-a.html