Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We are recruiting to fill the position below:
Job Title: Assistant Head of Operations - Retail Banking
Location: Oyo
Job Description
- The Assistant Head of Operations will coordinate branch operational activities to ensure efficient service delivery, effective cash management, and excellent customer service.
- The role also involves ATM monitoring, supervision of frontline operations staff, and supporting the Head of Operations in driving operational excellence.
Functions & Responsibilities
- Ensure strict adherence to all service standards and Service Level Agreements (SLAs) based on the Bank’s customer segmentation model and ensure customized and fast-tracked service to Priority customers.
- Assist in the migration of customers to alternate channels, ensure the optimization and functionality of these channels (e-branches, self-service channels, etc) and liaise with respective units to ensure limited downtime.
- Ensure resource prioritization at the branch in line with the Bank’s service delivery and customer segmentation model.
- Deepen existing and prospective relationships and perform sales of the Bank’s Personal and Business Banking products through cross / up selling activities.
- Proactively monitor transaction activity and maintain accurate, well segmented customer files; maintain zero tolerance for inactive/dormant accounts and account closure.
- Proactively seek customer feedback and identify service improvement areas and opportunities.
- Ensure documentation in deposit and withdrawal instruments are complete and accurate.
- Ensure validity of all instruments used in conducting transactions.
- Verify daily balance on CBN Statement of accounts.
- Authorize and approve transactions in line with the Bank’s approval limits.
- Monitor till balances and provide funds as appropriate while ensuring cash-in-till exposure is within approved insurance limit.
- Manage daily cash levels in the bulk room and vault and ensure branch cash requirements are met.
- Monitor inter-branch cash movements / requirements and ensure adherence to all control procedures for cash movement.
- Management of the branch’s ATM uptime and reconciliation.
- Ensure the cash limit of the branch is not exceeded and ensure the prompt transfer of excess cash from the vault in conjunction with bullion service.
- Ensure same day resolution of service issues and escalate as required.
- Responsible for the end-of-day balancing and reconciliation of accounts as well as same day resolution of issues .
- Supervise activities of tellers and provide relevant on-the-job training.
- Ensure prompt reconciliation of GLs and resolution of exceptions.
- Ensure branch returns are rendered to Head Office on a timely basis.
- Assist in the preparation of relevant management information reports.
- Ensure strict compliance with internal policies, and procedures.
- Ensure compliance with all regulations and statutory requirements.
- Act as the stand-by in the absence of the Branch Manager.
- Perform other duties as assigned by Head of Operations.
Requirements
Qualification:
- A good First Degree in any discipline.
- Relevant Master’s Degree in banking or accounting will be an added advantage.
Experience:
- 1 – 3 years of experience in a bank / financial institution with experience in banking operations.
Skills:
- Good knowledge and understanding of banking operations (domestic and international).
- Excellent administrative skills.
- Good people management skills.
- Excellent customer service and relationship management skills.
- Good negotiation skills.
- Good oral & written communication.
- Good documentation and transaction processing skills.
- Understanding of Access Bank’s retail strategy, customer segmentation and service delivery requirements.
Generic / Supervisory Skills:
- Analytical and problem-solving skills.
- Strong interpersonal and leadership skills.
- Team building, coaching, and conflict management skills.
- General management, organization, and coordination skills.
- Innovation and entrepreneurial mindset.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/903506/assistant-head-of-operations-retail-banking-oyo-at.html