BlueChip Technologies is a leading business application firm focused exclusively on assisting organizations in planning, designing, implementing and operating business application solutions and strategies that are central to creating and maintaining a competitive business advantage.
We are recruiting to fill the position below:
Job Title: Customer Success Manager
Location: Lagos
Job Type: Fulltime
Job Objective
- To proactively manage customer relationships across assigned accounts, ensuring successful onboarding, adoption, value realization, and ongoing satisfaction with Bluechip’s solutions.
- The role serves as a trusted advisor to customers, aligning business needs with product capabilities while driving retention and growth.
Key Performance Indicators (KPIs)
- Customer retention and renewal rate
- Customer satisfaction score (CSAT ≥ 4.2/5)
- Product adoption and usage metrics
- Time-to-value and onboarding success rate
- Number of escalations resolved within SLA
- Net Revenue Retention (NRR) and expansion support
Key Duties & Responsibilities
- Serve as the primary point of contact for assigned customers throughout the customer lifecycle
- Lead customer onboarding, solution adoption, and post-implementation success activities
- Build strong, trusted relationships with customer stakeholders and decision-makers
- Understand customer business goals and align Bluechip solutions to measurable outcomes
- Conduct regular check-ins, business reviews, and success planning sessions
- Track product usage, customer health metrics, and adoption trends
- Identify risks, issues, and opportunities early and proactively manage escalations
- Collaborate with Divisional Heads and Support teams to resolve issues and improve customer experience
- Capture customer feedback and advocate for enhancements or improvements internally
- Support renewals, upsell, and cross-sell opportunities in collaboration with Sales
- Ensure customers achieve maximum value from Bluechip’s solutions.
Education & Qualifications
- Bachelor’s degree in Business, IT, Engineering, or a related discipline
- Professional certifications (Customer Success, Project Management, Agile, or IT-related) are an advantage
- 3–5 years of experience in Customer Success, Account Management, Consulting, or similar client-facing roles
- Experience working with enterprise or B2B customers in Technology, FSI, Telecoms, or similar environments.
Knowledge & Competencies:
- Strong understanding of customer success frameworks and lifecycle management
- Knowledge of enterprise software or business application solutions
- Familiarity with business processes, KPIs, and value measurement
- Understanding of change management and customer adoption strategies.
Skills:
- Excellent stakeholder management and relationship-building skills
- Strong communication, presentation, and facilitation abilities
- Ability to translate customer needs into actionable insights and solutions
- Problem-solving and analytical thinking
- Strong time management and ability to manage multiple customer accounts.
Benefits & Perks
- Competitive salary package aligned with experience and qualifications
- Comprehensive health coverage
- Retirement savings plan with company contributions
- Professional development and certification support
- Supportive and inclusive work culture
- Flexible work arrangements to promote work-life balance
- Modern, collaborative work environment.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/904068/customer-success-manager-at-bluechip-technologies.html