Order Fulfillment Officer at Whip Smart Service Providers Limited

Whip Smart Service Providers Limited specialize in recruiting, and management of domestic staff. We provide the public with the best and affordable household services, Nanny and house keeping services, professionally trained caregivers who care for the aged and those requiring special care, janitors and licensed nurses to uphold the company's preeminence.

We are recruiting to fill the position below:

Job Title:  Order Fulfillment Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are looking for a detail-oriented and creative Order Fulfilment & Media Curator with a strong eye for quality and organization.
• The ideal candidate will manage the complete order fulfilment process, ensure inventory accuracy, support customer satisfaction, and create engaging behind-the-scenes content for our online community.
• This role requires someone who is organized, proactive, customer-focused, and comfortable handling both operational and content-related responsibilities.

Key Responsibilities

• Process and prepare customer orders accurately and efficiently
• Conduct detailed quality checks on incoming bulk shipments and outgoing orders
• Ensure products are properly packaged and dispatched on time
• Monitor inventory movement and report low stock or discrepancies
• Maintain organized stock records and storage areas
• Coordinate with logistics and delivery partners when necessary

Customer Support:

• Respond to customer inquiries regarding orders, deliveries, and products
• Resolve customer concerns professionally and promptly
• Provide updates on order status and ensure a smooth customer experience
• Support after-sales communication and customer satisfaction efforts

Content Creation & Media Support:

• Capture behind-the-scenes content related to packaging, fulfilment, inventory, and daily operations
• Create engaging photo and video content for social media platforms
• Assist in showcasing products, order preparation process, and brand activities online
• Support the marketing team with content for promotions and campaigns

Operations & Coordination:

• Ensure accuracy and efficiency in daily fulfilment operations
• Maintain cleanliness and organization within the workspace
• Support process improvements to enhance productivity and customer satisfaction
• Assist with other administrative or operational duties when required

Requirements

• Previous experience in order fulfilment, inventory, customer service, or operations is an advantage
• Basic knowledge of content creation and social media trends
• Strong attention to detail and organizational skills
• Good communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Must be computer literate and familiar with basic digital tools
• Ability to work independently and as part of a team

Preferred Skills: 

• Experience using social media platforms such as Instagram, TikTok, or Snapchat
• Basic photography or videography skills
• Creative mindset with an eye for presentation and aesthetics
• Strong problem-solving and customer handling skills

Salary
N120,000 - N150,000 monthly.

Application Closing Date
30th June, 2026.

Method of Application
Interested and qualified candidates should forward their CV to: whipsmartrecruitment@gmail.com using the position as subject of the email.