Customer Care / Ticketer at Phoenix Travel & Tour

Phoenix Travel& Tour is a premier travel and tour company dedicated to creating unforgettable experiences for our clients. We specialize in personalized travel planning, offering a wide range of services including guided tours, vacation packages, corporate travel management, and bespoke travel solutions.

With a passion for exploration and a commitment to excellence, we take care of every detail, from flights and accommodations to unique cultural experiences and local insights. Whether you're looking to relax on a tropical beach, explore historic landmarks, or embark on an adventure,Phoenix Travel& Tour is your trusted partner in discovering the world.

We are recruiting to fill the position below:

Job Title: Customer Care / Ticketer

Location: Garki, Abuja (FCT) 
Employment Type: Full-time

Job Summary

• The ideal candidate will be responsible for providing excellent customer service, handling travel bookings, issuing tickets, and assisting clients with travel-related inquiries.
• Candidates must have prior experience in the travel and tour industry and possess good knowledge of airline ticketing systems and travel processes.

Key Responsibilities

• Attend to customer inquiries and provide travel advisory services.
• Book and issue local and international flight tickets.
• Handle hotel reservations, visa assistance, and tour packages.
• Process ticket revalidation, rescheduling, cancellations, and refunds.
• Resolve customer complaints professionally and promptly.
• Maintain accurate customer records and booking information.
• Ensure excellent customer experience and satisfaction.
• Stay updated on travel policies, airline regulations, and industry trends.

Requirements

• Minimum of OND / HND / B.Sc. Degree in any relevant field.
• 2–3 years experience in a travel and tour company is compulsory.
• Proficiency in ticketing and reservation systems (e.g., Amadeus, Galileo, Sabre, or related GDS systems).
• Strong communication and interpersonal skills.
• Good customer relationship management skills.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and problem-solving skills.

Preferred Skills:

• Experience in visa processing and travel consultancy will be an added advantage.
• Sales and marketing experience in travel services is a plus.

Salary
N150,000 - N200,000 per month. 

Application Closing Date
18th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: Hr@gracemonilimited.com using “Customer Service & Ticketing Officer” as the subject of the email.

Note: Interested candidates should send a message via +2347072555600 (Whatsapp only).