Elvaridah Limited - Our client is a premium fashion and beauty brand committed to offering stylish, high-quality products while delivering an exceptional shopping experience. The brand is built on elegance, confidence, customer satisfaction, and personalized service.
They are recruiting to fill the position below:
Job Title: Sales & Client Experience Officer (Fashion)
Location: Lagos
Work Mode: Fully Onsite
Job Summary
- We are looking for a passionate, fashion-forward, and results-driven Sales & Client Experience Officer to join the team and help create memorable experiences for customers while driving sales growth.
- The Sales & Client Experience Officer will be responsible for delivering outstanding customer service, driving sales, managing client relationships, and supporting the brand's online and in-store presence.
- The ideal candidate should have a strong passion for fashion and retail, excellent communication skills, and an understanding of social media, digital marketing, and content creation.
Key Responsibilities
Sales & Customer Experience:
- Welcome and assist clients professionally both in-store and through online channels. Provide personalized product recommendations based on customer preferences, lifestyle,and fashion needs.
- Deliver an exceptional shopping experience that encourages repeat business and customerloyalty.
- Build and maintain strong relationships with existing and prospective clients.
- Consistently achieve and exceed individual and store sales targets.
- Follow up with customers to encourage repeat purchases and referrals.
Social Media & Digital Engagement:
- Respond promptly and professionally to customer inquiries via Instagram, WhatsApp, and other digital platforms.
- Assist in creating engaging content for social media platforms, including photos, videos,reels, and product showcases.
- Support the execution of social media campaigns and promotional activities.
- Contribute ideas for increasing online engagement, brand visibility, and customeracquisition.
- Have a basic understanding of social media advertising and digital marketing strategies.
Store Operations & Merchandising:
- Maintain attractive product displays and ensure the store reflects the brand's standards.
- Assist with inventory management, stock counts, and stock replenishment.
- Monitor product availability and communicate inventory needs to management.
- Process customer purchases, orders, exchanges, and other transactions accurately.
- Ensure the store environment remains clean, organized, and visually appealing at alltimes.
Brand Representation:
- Stay updated on fashion, beauty, and retail trends.
- Act as a brand ambassador by maintaining a professional appearance and positiveattitude.
- Promote new arrivals, collections, special offers, and seasonal campaigns.
- Uphold the company's values, image, and customer service standards.
Requirements
- 2–3 years' experience in retail sales, customer service, or a related role.
- Previous experience within the fashion, beauty, retail, or lifestyle industry is highlypreferred.
- Strong sales, negotiation, and customer relationship management skills.
- Excellent verbal and written communication skills.
- Passion for fashion, beauty, and customer service.
- Social media savvy with experience using Instagram, WhatsApp Business, TikTok, andother digital platforms.
- Basic knowledge of content creation, social media marketing, and paid advertisements isrequired.
- Ability to create engaging content using smartphones and social media tools.
- Strong interpersonal skills with a customer-first mindset.
- Ability to work independently and collaboratively within a team.
- Well-groomed, professional, and confident personality.
- Strong organizational and multitasking skills.
Salary
N150,000 – N200,000 Monthly + Sales Commissions.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should forward their CV to: careers@elvaridah.com using the Job Title as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/904967/sales-client-experience-officer-fashion-at-a-premi.html