Customer Service Officer at TNL Pharmaceuticals

TNL Pharma Limited is a group of registered companies, with operational basethroughout Nigeria and Corporate Head Offices in Lagos, Nigeria.Established in September 1997, TNL Pharma Limited is a member of the PharmaceuticalManufacturing and Marketing Companies in Nigeria. It is also a member ofseveral trade bodies such as World Trade Organisation (WTO), Nigerian GermanTrade Delegation and Nigerian Turkish Chamber of Commerce.Our Manufacturing plants are located in Lagos for both Pharmaceuticals and Neutraceuticals.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Abuja
Employment Type: Full-time

Job Summary

• Do you enjoy helping people, solving problems, and creating positive customer experiences?
• We are looking for a smart, customer-focused, and tech-savvy Customer Care Representative to join our team. If you are a good communicator, comfortable using digital tools, and passionate about delivering excellent service, we'd love to hear from you.

Key Responsibilities

• Respond to customer inquiries and complaints in a professional and timely manner.
• Provide accurate information about our products and services.
• Support customers through phone calls, emails, live chats, and social media platforms.
• Maintain accurate customer records and follow up on pending issues.
• Work closely with other departments to ensure customer concerns are resolved effectively.
• Build and maintain positive relationships with customers.
• Contribute to improving customer satisfaction and service delivery standards.

Requirements

• Minimum of OND, HND, or Bachelor's Degree in any discipline.
• 3-5 years’ experience as a customer care representative.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional when handling customer concerns.
• Must be able to work independently and as part of a team.

Technology Skills

• We are looking for candidates who are comfortable using technology and can quickly adapt to new systems and tools.

The ideal candidate should be able to:

• Use Microsoft Office and Google Workspace confidently.
• Learn and navigate CRM and customer support platforms with ease.
• Communicate effectively using digital channels and collaboration tools.
• Utilize modern technology and AI-powered tools to improve productivity and customer service.

What We Offer

• Very Competitive Salary
• Performance-Based Incentives
• Opportunities for Career Growth and Development
• Ongoing Learning and Training
• A Supportive and Professional Work Environment.

Application Closing Date
8tn June, 2026. 

How to Apply
Interested and qualified candidates should send their CV to: tnlrecruitment01@gmail.com or hr@tyonex.com.ng using the job title as the subject of the email.

Note: Only shortlisted candidates will be contacted.