Customer Service Executive at Respected Solutions and Investment Limited

Respected Solutions and Investment Limited is a government approved short term loan and pawn shop in Lagos that is committed to giving fast, safe, and convenient loans against luxury items. We have years of experience and a reputation for transparency, dependability, and professionalism. We give fair market values and flexible repayment terms for an instant cash loan or a gold loan, watch loan, or jewelry loan. Our professional team guarantees that your property is treated with care and safely stored until you repay your loan in full. If you're looking for pawn shops close to you, we are your trusted partner, dedicated to helping you realize the cash value of your property without selling it.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

The Role

• We are looking for a vibrant, articulate, and customer-centric Customer Service Executive to join our team.
• As the face and voice of our organization, you will play a crucial role in building strong relationships with our clients, resolving inquiries efficiently, and ensuring an exceptional service experience.
• In line with our current team dynamics and commitment to workplace diversity, we are specifically seeking a female professional for this role to maintain gender balance within the department.

Key Responsibilities

• Serve as the primary point of contact for clients via phone calls, emails, and in-person interactions.
• Promptly attend to customer inquiries, resolve complaints, and provide accurate product/service information.
• Maintain a warm, professional, and welcoming front-office environment.
• Manage customer databases and accurately log communication history.
• Collaborate with internal teams to ensure swift resolution of customer issues.
• Proactively follow up with clients to ensure satisfaction and build brand loyalty.

Requirements & Qualifications

• Education: B.Sc Degree or HND in Communication, Business Administration, or any related field.
• Experience: 1–3 years of proven experience in a customer service, front desk, or client relations role.
• Proximity: Candidates must reside within close proximity to Lekki Phase 1 or have a seamless commute.
• Communication: Exceptional verbal and written communication skills with a neutral, professional accent.
• Interpersonal Skills: High emotional intelligence, patience, and a genuine passion for problem-solving.
• Tech-Savviness: Proficiency in MS Office Suite (Word, Excel) and familiarity with CRM tools is a plus.

What We Offer

• Competitive Salary: N150,000 – N200,000 monthly
• A structured, professional, and supportive working environment.
• Opportunities for professional growth and career advancement.

Application Closing Date
30th June, 2026.

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter highlighting their relevant experience to: hrmanager@respectedsolution.co using "Customer Service Executive - Lekki" as the subject of the email.