NYSC Intern – Zoho CRM & Business Automation at IT Horizons Limited

IT Horizons Limited is a company with diverse talents and skills in existing, recent, and upcoming technologies worldwide. We are a team of young, vibrant, ambitious, but experienced professionals who deal with everything relating to technologies, especially information and communication technologies (ICT). In addition, we have the ability to update with the latest trends and requirements of our esteemed clients. Our company, established in 2010, has been driven by innovations and excellence, and with its rapid rate of success and customers’ requirements, we were fully incorporated into a private limited company in 2012 with the aim of helping organizations in achieving their goals by providing optimum technological solutions while reducing the total cost of ownership.

We are recruiting to fill the position below:

Job Title: NYSC Intern – Zoho CRM & Business Automation

Location: Lagos
Employment Type: Full-time

About the Role

• We are seeking a motivated and tech-savvy NYSC Intern to support the administration, maintenance, and optimization of our Zoho ecosystem.
• The ideal candidate will assist in managing CRM data, automating business processes, generating reports, supporting users, and contributing to digital transformation initiatives across the organization.
• This position offers hands-on experience with business applications, workflow automation, CRM administration, and operational process improvement.

Key Responsibilities
Zoho Administration & Support:

• Assistin the day-to-day administration of Zoho applications, including Zoho CRM, Zoho Desk, Zoho Books, Zoho People, Zoho Recruit, and other Zoho products asrequired.
• Maintain accurate customer, sales, and operational data within Zoho systems.
• Support user onboarding, account setup, permissions management, and troubleshooting.
• Monitor system performance and identify opportunities for optimization.

Workflow Automation:

• Assistin creating and maintaining workflows, automation rules, blueprints, and approval processes.
• Support the implementation of business process automation initiatives using Zoho tools.
• Help document and test new automations before deployment.

Data Management & Reporting:

• Perform data imports, exports, cleansing, and validation.
• Generate regular reports and dashboards for management and business teams.
• Analyze data trends and provide insights to support decision-making.
• Ensure data integrity and adherence to company standards.

User Training & Documentation:

• Provide first-level support to internal users on Zoho applications.
• Develop user guides, process documentation, and training materials.
• Conduct basic training sessions for staff on Zoho tools and best practices.

Project Support:

• Assist with Zoho implementation, customization, and integration projects.
• Collaborate with internal teams togatherbusiness requirements.
• Participate in testing and quality assurance activities for system enhancements.
• Support continuous improvement initiatives across business operations.

Requirements
Educational Qualifications:

• Bachelor's Degree or HND in Computer Science, Information Technology, Engineering, Business Administration, Management Information Systems, or a relate dfield.
• Must be a serving NYSC member seeking a Primary Place of Assignment (PPA).

Technical Skills:

• Basic understanding of CRM systems and business applications.
• Familiarity with Zoho products is an advantage.
• Proficiencyin Microsoft Excel and othermsoffice apps.
• Basic knowledge of databases, data analysis, and reporting.
• Understanding ofworkflow automation concepts is desirable.
• Knowledge of HTML, SQL, Deluge, or scripting languages is a plus.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and accuracy.
• Ability to learnnew technologiesquickly.
• Strong organizational and time-management skills.
• Ability to work independently and within a team environment.

Preferred Qualifications:

• Previous internship, project, or coursework involving CRM systems or business applications.
• Zoho certifications or training (completed or in progress) are an advantage.
• Experience with data entry, reporting, or process documentation.
• Interestin business process automation, digital transformation, and enterprise software.

What You Will Gain

• Salary: N75,000 / Month.
• Hands-on experience administering andoptimizingZoho applications.
• Exposure tobusiness process automation and workflow design.
• Opportunity to work on real-world digital transformation projects.
• Mentorship from experienced professionals.
• Practical experience in CRM management, reporting, and business operations.
• Potential consideration for full-time employment based on performance and business needs.

Application Closing Date
22nd June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: careers@ithorizonsgroup.com using the Job Title as the subject of the email.