Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.
We are recruiting to fill the position below:
Job Title: Customer Success Associate (Eastern Region)
Location: Nigeria
Job type: Full-time
Category: Customer Success
Description
- We are seeking a Customer Success Associate to join our team in the Eastern Nigeria.
- You will be part of the frontline team responsible for delivering high-quality support and ensuring customers have a seamless experience across all channels.
- The role involves managing customer interactions, analyzing feedback, and supporting initiatives that improve satisfaction and retention. It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.
Responsibilities
As a Customer Success Associate, you will do the following:
- Assist in managing customer relationships using CRM systems, ensuring accurate records of interactions and preferences, while tracking engagement, monitoring satisfaction, and identifying retention opportunities.
- Collect and analyze customer feedback through surveys, interviews, and other channels, summarizing trends and insights to support decision-making and enhance retention strategies.
- Support customer communication by drafting emails, letters, and other correspondence for inquiries, concerns, or follow-ups, and assist in creating targeted campaigns to drive engagement and loyalty.
- Apply basic selling and negotiation skills when engaging with corporate clients, addressing their needs, negotiating renewals, and supporting upsell opportunities.
- Contribute to the development and implementation of customer retention strategies, collaborating with cross-functional teams to reduce churn and improve customer lifetime value.
Requirements
- Candidates should possess a minimum of a Bachelor’s Degree.
- 1–2 years’ experience in customer success, account management, or a client-facing role.
- Familiarity with CRM tools and basic data analysis.
- Strong written and verbal communication skills.
- Ability to build rapport, manage multiple customer interactions, and resolve concerns.
- Negotiation and problem-solving skills with a customer-first mindset.
- Based in the Eastern parts of Nigeria, with flexibility to work in a hybrid setup.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/906390/customer-success-associate-eastern-region-at-relia.html