Customer Relations Officer at Zinajob Synergy

Zinajob Synergy - Our client is recruiting to fill the position below:

Job Title: Customer Relations Officer

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilties

• Support the customer service team in handling inquiries, complaints, and requests in a professional and timely manner.
• Receive and record customer orders accurately, including service type, item details, and delivery timelines.
• Tag and label clothing items correctly upon receipt to ensure proper identification and tracking throughout the cleaning process.
• Respond to basic customer calls, messages, and walk-in inquiries, and escalate complex issues to senior staff when necessary.
• Issue receipts and maintain order tags to ensure proper tracking of garments from intake to delivery.
• Maintain and update customer records, contact details, and order history using Microsoft Excel and internal registers.
• Assist in preparing simple reports on customer feedback, complaints, and service performance using Excel and Word.
• Help track and follow up on customer orders to ensure timely completion and delivery.
• Support the preparation of customer communication materials such as notices, updates, and service information using Word and PowerPoint.
• Assist in gathering and summarizing customer feedback for service improvement purposes.
• Schedule and coordinate customer pick-up and delivery follow-ups where required.
• Support the team in maintaining high levels of customer satisfaction through consistent communication and service updates.
• Assist in preparing presentation slides for internal reviews or service performance reports.

Qualifications

• Minimum of an HND or BSc Degree in any relevant field.
• Basic computer skills, including Microsoft Word, Excel, and PowerPoint.
• Good communication skills (verbal and written).
• Ability to read, write, and accurately record customer and order details.
• Strong attention to detail, especially in tagging, recording, and tracking clothing items.
• Willingness to learn and work in a fast-paced service environment.
• Prior experience in customer service or laundry operations is an added advantage but not required

Salary
N90,000 - N100,000 monthly. 

Application Closing Date
12th June, 2026.

How to Apply
Interested and qualified candidates should send their CV to: info@zinajob.com using "Application – Customer Relations Officer" as the subject of the mail.