LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
We are recruiting to fill the position below:
Job Title: Branch Manager
Locations: Abuja, Ibadan - Oyo and Benin - Edo
Employment Type: Full-time
Industry: Micro Insurance
Job Summary
- We are seeking experienced, result-driven, and highly motivated professionals to join our team as Branch Managers.
- The successful candidates will be responsible for driving business growth, profitability, operational excellence, and market penetration within their assigned locations.
- The role requires strategic leadership in promoting inclusive insurance solutions to individuals, SMEs, cooperatives, associations, and underserved communities while ensuring compliance with regulatory requirements and company policies.
- The Branch Manager will lead business development initiatives, manage branch operations, build sustainable distribution channels, and drive customer acquisition, retention, and service excellence.
Key Responsibilities
Business Development & Revenue Growth:
- Drive branch sales performance to achieve and exceed monthly, quarterly, and annual premium and policy targets.
- Develop and execute strategies for customer acquisition, market expansion, and revenue growth.
- Identify and capitalize on cross-selling and up-selling opportunities.
- Establish and manage strategic partnerships with cooperatives, trade associations, aggregators, SMEs, and community groups.
- Analyze market trends, customer needs, and competitor activities to identify business opportunities.
- Lead the development and implementation of innovative microinsurance products and solutions tailored to customer needs.
Team Leadership & People Management:
- Lead, supervise, coach, and motivate branch staff to achieve business objectives.
- Build and maintain a high-performance culture focused on accountability, teamwork, and customer satisfaction.
- Set performance targets and conduct periodic performance evaluations.
- Identify training and development needs and coordinate staff capacity-building initiatives.
- Mentor sales teams, distribution partners, and agents to improve productivity and performance.
Branch Operations & Performance Management:
- Oversee daily branch operations to ensure efficiency, productivity, and service excellence.
- Ensure underwriting, policy administration, and claims processes comply with regulatory and company standards.
- Manage branch budgets, resources, and operational expenses effectively.
- Prepare and submit accurate financial, operational, and performance reports.
- Drive continuous improvement initiatives to enhance branch productivity and customer experience.
Customer Relationship Management:
- Build and maintain strong relationships with customers, business partners, regulators, and key stakeholders.
- Resolve escalated customer complaints and service-related issues promptly.
- Implement customer retention and satisfaction initiatives.
- Promote exceptional service delivery and customer experience across all touchpoints.
Risk Management & Compliance:
- Ensure compliance with NAICOM regulations, internal policies, and industry best practices.
- Monitor underwriting and claims activities within approved authority limits.
- Ensure adherence to risk management frameworks and internal control procedures.
- Maintain high standards of corporate governance, ethics, and regulatory compliance.
Requirements
- Bachelor's Degree in Insurance, Business Administration, Marketing, Economics, Finance, or a related discipline.
- Professional insurance certification such as ACIIN, ACII, or equivalent will be an added advantage.
- Minimum of 5 years' relevant experience in Insurance, Microinsurance, Banking, Financial Services, or a related industry.
- At least 2 years' experience in a supervisory or management role.
- Proven track record in sales, business development, customer acquisition, and revenue generation.
- Demonstrated experience in team leadership and people management.
- Strong understanding of insurance operations, underwriting, claims management, and regulatory requirements.
Required Skills & Competencies:
- Strong business development and sales management skills.
- Excellent leadership and team management abilities.
- Strong analytical and problem-solving skills.
- Effective negotiation and stakeholder management skills.
- Excellent communication, presentation, and interpersonal skills.
- Sound financial and operational management capabilities.
- Customer-focused mindset with a commitment to service excellence.
- Ability to work under pressure and achieve ambitious business targets.
Salary
Very Attractive and Competitive.
Application Closing Date
31st July, 2026.
https://www.hotnigerianjobs.com/hotjobs/906855/branch-manager-at-lead-enterprise-support-company.html