Loan Collection Officer at NewEdge Finance Limited

Newedge Finance Limited is a fintech company that promotes its aggressive financially inclusive lending products to Nigerians which have been erstwhile displace in the financial ecosystem, thereby opening up entirely new revenue streams while ensuring a
swift financial integration across the country.

We are recruiting to fill the position below:

Job Title: Loan Collection Officer

Location: Ogba - Aguda, Lagos
Employment Type: Full-time

Job Summary

• A Loan Collection Officer is responsible for managing overdue loan accounts, contacting borrowers to recover outstanding payments, negotiating repayment arrangements, and ensuring compliance with company policies and applicable regulations.
• The role focuses on minimizing delinquency and reducing financial losses while maintaining professional customer relationships.

Key Responsibilities

• Contact customers with overdue loan accounts through phone calls,or other approved communication channels.
• Remind borrowers of outstanding balances and payment due dates.
• Negotiate repayment plans and settlement arrangements where appropriate.
• Monitor delinquent accounts and follow up on payment commitments.
• Maintain accurate records of collection activities and customer interactions.
• Ensure compliance with collection policies, legal requirements, and ethical standards.
• Escalate high - risk or severely delinquent accounts to supervisors or legal teams when necessary.
• Work closely with customer service, credit, and legal departments to resolve account issues.

Requirements & Qualifications

• Bachelor’s degree in Finance, Business Administration, Accounting, Economics, or related field.
• Previous experience in collections, loan recovery, customer service, banking, microfinance, financial services or credit control is an advantage.
• Proficiency in Microsoft Excel and loan management systems.

Required Skills

• Strong communication and negotiation skills.
• Ability to handle difficult conversations and resolute conflicts professionally and tactfully.
• Knowledge of debt collection procedures and loan recovery processes.
• Good analytical and problem - solving skills.
• Attention to detail and accurate record - keeping.
• Proficiency in Microsoft Office and collection / CRM software.
• Ability to work under pressure and meet recovery targets.

Key Competencies

• Customer relationship management
• Time management
• Report writing
• Data analysis
• Persuasion and communication

Work Environments:

• Fintech companies
• Loan agencies
• Debt recovery firms

Salary and benefits

• N55,000 / month.
• KPI Bonus of N50,000 - N200,000
• Recovery / collection bonuses.
• Transport allowance.
• Performance incentives.

Application Closing Date
30th June, 2026

How to Apply
Interested and qualified candidates should send their CV to: ekeke.nnamdi.gerald@newedgefinance.com using the job title as the subject of the mail.

Note: For more enquiries, contact 09019036629.