Call Center Representative at Ablaze consultancy

Ablaze Consultancy is a dynamic and results-driven firm specializing in recruitment, consulting, and leadership training. We are committed to helping organizations build strong teams by connecting them with top talent and providing strategic business solutions that drive growth and excellence.

We are recruiting to fill the position below:

Job Title: Call Center Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements and Skills

• Interested candidates should possess an SSCE, OND, or HND qualification.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.

Salary
N140,000 - N200,000 / Month.

Application Closing Date
23rd June, 2026.

How to Apply
Interested and qualified candidates should send their CV to the human resource personnel via: consultancyablaze@gmail.com using the Job Title as the subject of the email.