Call Center Agent at Anchor HMO International Company Limited

Anchor HMO International Company Limited is a Health Maintenance Organisation (HMO) incorporated in Nigeria to carry out the business of providing easy access to quality health services for individuals and corporate entities.

We have designed several health plans to meet the needs of all the segments of the society. Our health care plans are specially designed to meet the demands of large and small employers alike. We believe in equality, excellence, unrivalled customer services alongside innovative care delivery, and all of these together have been responsible for our uniqueness in the managed health care industry. As a Health Maintenance Organization, we have contracts with over 900 clinics/hospitals nationwide. Our network of hospitals and clinics are geographically spread over 126 Nigeria cities in all states, we also run and manage out sourced worksite clinics and health centres nationwide.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Lagos
Job Schedule: Full time

Job Role

• Attend to incoming calls from enrollees, providers, and prospects; make outbound calls when necessary.
• Provide accurate information on HMO plans, benefits, hospital access, and service processes.
• Handle and resolve complaints related to authorization, claims, access to care, or service delays.
• Liaise with hospitals and healthcare providers to confirm enrollee eligibility, approvals, and services.
• Confirm enrollee identity, plan type, and eligibility before providing services or information.
• Assist with pre-authorization requests and guide providers/enrollees on approval processes.
• Help enrollees with issues related to e-cards, login access, and mobile app usage.
• Escalate complex or unresolved issues to the appropriate department (Claims, IT, Provider Management).
• Maintain professionalism, confidentiality, and adherence to company policies and healthcare regulations.

Qualification Requirements

• Candidates should possess a minimum of a Bachelor's Degree, HND, or equivalent qualification in a relevant field.
• Qualifications in Public Health, Microbiology, Pharmacy Technician, Medical Laboratory Science, or related health sciences disciplines will be considered an added advantage during the selection process.

Key Skills Required:

• Strong communication and listening skills
• Patience and empathy
• Problem-solving ability
• Multitasking and time management
• Basic computer/CRM proficiency.

Application Closing Date
31st July, 2026.

Method of Application
Interested and qualified candidates should forward their CV to: robson.n@anchorhmo.com using the position as the subject of the email