Alan & Grant - Our client, a telecommunication company, is recruiting to fill the position below:
Job Title: Customer Service Agent
Location: Ogba, Lagos
Industry: Telecommunications
Job Summary
- The Customer Service Representative will be the first point of contact for subscribers.
- The primary goal is to deliver excellent service by resolving customer inquiries, managing account subscriptions, troubleshooting basic technical issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
- Assist customers with subscription activations, upgrades, downgrades, and clearing error codes (e.g., E16, E32).
- Process subscription payments, resolve billing discrepancies, and guide customers on using self-service payment platforms.
- Walk customers through basic technical troubleshooting for decoders, smartcards, satellite signals, and the app.
- Listen to customer needs and recommend appropriate hardware upgrades or premium channel packages to add value.
Requirements
- OND, HND, or Bachelor’s Degree in any discipline.
- Minimum of 1 year of experience in a customer-facing role (call center or walk-in customer service experience is a plus).
- Strong verbal and written communication skills with a friendly and patient demeanor.
- Basic computer literacy and the ability to learn quickly subscription management software.
- Ability to talk to customers calmly and resolve issues efficiently under pressure.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/907303/customer-service-agent-at-a-telecommunication-comp.html