Ashcorp is a global luxury group redefining how we experience the world through fashion, innovation, and impact. We inspire and empower generations to live intentionally, curating a lifestyle beyond the ordinary. Through Ashluxury, we uphold the integrity of luxury retail, offering over 100 international designer brands while Ashluxe continues to push boundaries in streetwear fashion. With offices in Lagos and Londo, Ashcorp connects fashion lovers in 50+ countries and territories with the world’s best brands.
Our impact goes beyond fashion. Through YAART Incubation Program we are shaping the future, driving creativity, youth empowerment, and innovation. Proudly Great Place to Work certified, Ashcorp is a place where creativity thrives, connections are made, and luxury is redefined.
We are recruiting to fill the position below:
Job Title: Logistics Associate
Location: Lagos
Employment Type: Full-time
Role Overview
- The Logistics Associate is responsible for supporting the efficient execution of logistics, order fulfillment, and delivery operations across Ashcorp’s brands.
- This role ensures seamless coordination between customers, courier partners, inventory teams, and internal stakeholders to maintain high service standards, optimize delivery performance, and enhance customer satisfaction.
- The role combines logistics coordination, shipment tracking, process improvement, and customer experience support to ensure products are delivered accurately, efficiently, and in compliance with operational standards.
Key Responsibilities
Logistics & Order Fulfillment Coordination:
- Create waybills, shipping labels, and maintain efficient shipment tracking systems.
- Monitor and ensure accuracy in order cycle times from order placement to delivery.
- Track shipments and proactively resolve delivery issues or delays.
- Collaborate with courier partners and internal teams to ensure smooth order fulfillment operations.
- Contribute to the development and improvement of order processing and shipment tracking systems.
Customer Experience & Service Support:
- Coordinate customer feedback systems to gather insights for service improvement and innovation.
- Work closely with customer-facing teams to resolve delivery-related concerns and enhance customer satisfaction.
- Support initiatives that improve the overall customer delivery experience.
Inventory & Operational Support:
- Coordinate with inventory and operations teams to ensure alignment between stock availability and order fulfillment activities.
- Support quality control processes to ensure products are delivered accurately and in excellent condition.
- Assist in maintaining operational records and logistics documentation.
Compliance & Risk Management:
- Monitor compliance with logistics regulations, transportation standards, and company policies.
- Maintain up-to-date records of asset renewal documentation and other logistics-related compliance requirements.
- Support risk identification and escalation processes to minimize disruptions in the supply chain.
Process Improvement & Reporting:
- Continuously identify opportunities to improve logistics processes, reduce costs, and enhance operational efficiency.
- Contribute innovative ideas and initiatives that support business growth and team collaboration.
- Generate logistics reports and provide insights on delivery performance, fulfillment accuracy, customer satisfaction, and operational costs.
Typical Performance Indicators
- On-time Delivery Rate: Measure the percentage of orders that are delivered to customers within the stipulated time frame.
- Client relationship management: Building and maintaining strong relationships with clients to ensure customer satisfaction and retention.
- Order accuracy Rate: Measure the percentage of orders that are fulfilled accurately, without errors or discrepancies.
- Generate reports to show percentage fulfillment on order accuracy weekly
- Cost per order: Calculate the total cost incurred to fulfill each customer order including transportation, and other incurred costs.
- Generate report to measure cost matrix to help ascertain profitability
- Customer satisfaction score: Coordinate customer feedback surveys to measure satisfaction levels.
- Generate reports based on survey feedback for each quarterly performance cycle.
Qualifications & Key Competencies
- Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, Marketing, or a related field.
- Professional certifications in Logistics, Supply Chain Management, or related disciplines are an added advantage.
- 2–4 years of experience in logistics, supply chain operations, order fulfillment, customer service, or related roles.
- Strong understanding of logistics operations, transportation processes, and supply chain management principles.
- Experience managing courier relationships and coordinating delivery operations.
- Proficiency in Order Management Systems (OMS), ERP systems, and Microsoft Office applications.
- Strong communication, negotiation, and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- High attention to detail and commitment to operational accuracy.
- Strong time management and organizational skills.
- Customer-focused mindset with the ability to deliver exceptional service experiences.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment.
- Strong understanding of quality control, compliance requirements, and risk management principles.
- Demonstrated ability to collaborate effectively across cross-functional teams.
- Commitment to ethical conduct, integrity, and professionalism in all business activities.
Benefits
Why Join Us?
- At Ashcorp, you’ll be part of a dynamic luxury group operating at the intersection of fashion, innovation, and customer experience. We offer:
- Be part of an iconic and innovative luxury fashion brand.
- Competitive compensation, benefits and perks such as Health Insurance, Leave Allowance, 13th Month etc.,
- Opportunities for professional advancement on a global stage.
Application Closing Date
Not Specified.
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