Customer Service Officer at Tivana Workforce

Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Purpose

• To provide exceptional customer support by addressing inquiries, resolving complaints, processing requests, and ensuring a positive customer experience that promotes customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries through phone, email, social media, and in-person interactions.
• Resolve customer complaints and service issues promptly and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, requests, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Support customer retention and loyalty initiatives.

Key Requirements

• Bachelor's Degree / HND / OND in Business Administration, Marketing, Communication, or a related field.
• 1–3 years of experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and customer relationship management (CRM) systems is an advantage.

Key Competencies:

• Customer Service Excellence
• Communication Skills
• Problem Solving
• Conflict Resolution
• Interpersonal Skills
• Attention to Detail
• Time Management
• Patience and Empathy

Application Closing Date
19th June, 2026.

Method of Application
Interested and qualified candidates should send their CV and photograph to: tivanaworkforce@gmail.com using the Job Title as subject of the mail.