Retail Operations Manager at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

We are recruiting to fill the position below:

Job Title: Retail Operations Manager

Location: Abuja (FCT) 
Employment Type: Full-time

Job Purpose

• To oversee daily retail operations, drive sales growth, ensure excellent customer service, manage store teams, and maintain operational efficiency and profitability across retail locations.

Key Responsibilities

• Manage day-to-day store operations and ensure compliance with company standards.
• Drive sales performance and achieve revenue targets.
• Supervise, coach, and develop retail staff.
• Ensure exceptional customer service and customer satisfaction.
• Monitor inventory levels, stock control, and loss prevention.
• Manage store budgets, expenses, and profitability.
• Implement operational policies, procedures, and best practices.
• Analyze performance reports and recommend improvements.

Key Requirements

• Bachelor's Degree in Business Administration, Retail Management, or related field.
• 5+ years of retail operations experience, including supervisory responsibilities.
• Strong leadership, sales, customer service, and analytical skills.
• Proficiency in retail management systems and Microsoft Office.

Key Competencies:

• Leadership & Team Management
• Sales & Business Development
• Customer Service Excellence
• Inventory & Stock Management
• Financial Management
• Problem Solving & Decision Making
• Communication & Relationship Management

Application Closing Date
18th June, 2026.

How to Apply
Interested and qualified candidates should send their CV and photograph to: tivanaworkforce@gmail.com Using the job title as your email subject