Operations / Admin Assistant at Doctorcare247

Doctorcare247 - Accessing appropriate and quality healthcare providers, doctors and medical specialists is a challenge in both rural and urban areas. Not only do you want to have the convenience of a virtual healthcare provider visit, you also want to know that the doctor treating you is highly qualified and experienced. Our team of healthcare professionals is seasoned, licensed, and MDCN-certified with many years of experience. Doctorcare247 doctors are friendly, empathetic, attentive, and highly experienced in administering virtual medical care.

We are recruiting to fill the position below:

Job Title: Operations / Admin Assistant

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities
Operational Support:

• Manage the Operations Lead's calendar, schedule meetings, and coordinate cross-functional appointments
• Prepare operational reports, presentations, and briefing materials for leadership review
• Track project timelines, action items, and follow-ups across departments to ensure on-time delivery
• Liaise with internal teams (clinical, tech, finance) to facilitate smooth information flow
• Draft internal communications, memos, and process documentation on behalf of the Operations Lead
• Coordinate vendor communications, procurement requests, and logistics as required
• Maintain operational databases, filing systems, and shared digital workspaces

Social Media & Digital Engagement:

• Monitor the company's social media channels (Instagram, X/Twitter, LinkedIn, Facebook) for mentions, comments, and direct messages on a daily basis
• Track media and communications consultants performance in line with agreed KPIS and compile weekly performance reports
• Flag urgent or sensitive patient-related social media interactions to the appropriate team for timely response
• Support the creation and scheduling of social media content in alignment with approved brand messaging and healthcare compliance guidelines
• Identify engagement trends, audience sentiment, and competitor activity to inform the digital communications strategy
• Coordinate with the marketing team to ensure consistent brand voice and respond to community inquiries professionally
• Maintain a social media tracker log to document recurring issues, FAQs, and brand sentiment over time
• Supporting the media and health services unit with content creation tasks

Human Resources Support:

• Support onboarding of new hires, including preparation of onboarding documents, equipment requests, and first-week schedules
• Maintain and update employee records, contracts, and HR files in compliance with data protection standards
• Track employee leave requests, attendance, and contract renewal timelines
• Help plan and coordinate staff engagement activities, wellness initiatives, and team events

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: info@doctorcare247.com using the job title as the subject of the email.