FHON Consulting - We pride ourselves with working with clients who are ambitious and want to set define goals and objectives. FHON Consulting believes that putting the right things in place such as people, processes, and systems with exceptional customers’ expectation in mind, will get one to the right place.
We are recruiting to fill the position below:
Job Title: Ticketing Officer Team Lead
Location: Lekki, Lagos
Employment Type: Full-time
Position Overview
- As a Ticketing Officer Team Lead, you will be responsible for leading a team of ticketing officers in a travel agency or airline company.
- Your primary role will involve overseeing ticketing operations, ensuring accurate and efficient ticket issuance, and providing exceptional customer service.
- You will play a crucial part in managing the team's performance, maintaining industry standards, and ensuring compliance with regulations and policies.
Responsibilities
Team Leadership:
- Supervise and lead a team of ticketing officers, providing guidance, support, and mentorship.
- Set performance goals, monitor individual and team performance, and provide regular feedback and coaching.
- Foster a positive and collaborative work environment, encouraging teamwork and professional development.
Ticketing Operations:
- Oversee ticketing operations, ensuring accurate and timely issuance of tickets for various travel segments (flights, trains, buses, etc.).
- Maintain an up-to-date knowledge of airline ticketing rules, fare structures, and industry regulations.
- Resolve complex ticketing issues, including rebooking, rerouting, and ticket exchanges/refunds.
Salary
N200,000 - N300,000 / month.
Application Closing Date
31st July, 2026.
https://www.hotnigerianjobs.com/hotjobs/908002/ticketing-officer-team-lead-at-fhon-consulting-lim.html