Manager - Cloud Support at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager - Cloud Support

Job Identification: 7459
Location: Ikoyi, Lagos
Reports To: Senior Manager - Infrastructure Support
Division: Information Technology

Mission

• Lead production support for cloud-hosted enterprise services across public cloud, private cloud, and MTN Cloud consumption environments, ensuring operational stability, support readiness, and efficient recovery of cloud-based workloads.

Description

• Manage day-2 support governance for cloud-hosted workloads across supported cloud environments.
• Ensure effective execution of incident, problem, change, monitoring, and recovery processes for cloud-supported services.
• Maintain operational documentation, support procedures, and control practices in line with approved standards.
• Oversee daily support coverage for cloud-based enterprise services across assigned environments.
• Validate operational readiness for planned maintenance, releases, and workload transitions into support.
• Ensure service issues are properly logged, prioritized, tracked, and closed within agreed processes.
• Maintain an accurate support knowledge base, including known errors, workarounds, and service dependencies.
• Review exception reports, unresolved issues, and aged tickets, and drive follow-through to closure.
• Support coordination of major incidents and post-incident review actions across affected services.

Requirements
Education:

• First degree in Computer Science, Engineering, Information Technology, or a related field.
• Certifications in cloud platforms, operations, monitoring, or IT Service Management are advantageous.

Experience:

• 6 - 13 years' experience in cloud operations, infrastructure support, systems administration, or enterprise technical support, including hands-on exposure to hyperscaler and/or private cloud environments.

Application Closing Date
22nd June, 2026; 10:55 AM.

How to Apply
Interested and qualified candidates should:
Click here to apply online