BLUETTI is a leading green energy company with over 10 years of experience in renewable energy storage solutions. The company provides innovative and reliable products including portable power stations, battery packs, solar power systems with battery storage, and foldable solar panels for homes, businesses, outdoor use, and emergency situations.
We are recruiting to fill the position below:
Job Title: Customer Service Executive / Specialist
Location: Ibadan, Oyo
Employment Type: Full-time
Job Summary
- We are also hiring a professional and empathetic Customer Service Executive assist our customers and ensure a smooth support experience.
- You’ll be the face of our support team, answering inquiries, solving problems, and helping customers make the most of our products.
Key Responsibilities
- Respond promptly to customer inquiries via calls, WhatsApp, emails, and in-person visits.
- Provide clear, accurate product and service information.
- Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.
- Handle customer complaints with professionalism and support field and technical teams with customer engagement..
- Educate customers on PAYGO usage and product troubleshooting.
- Keep records updated using CRM tools and follow up on customer concerns.
Requirements
- Minimum of 1-3 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.
- Fluency in Hausa language is mandatory.
- Proven ability to leadhigh-performing customer service teams.
- Experience using CRM tools and handling multiple channels.
- Exceptional communication, interpersonal, and problem-solving skills.
- A friendly, solutions-focused attitude and ability to multitask under pressure.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/908098/customer-service-executive-specialist-at-bluetti-e.html